My Tonik Space has now been decommissioned
As the Company is now in Administration, My Tonik Space has been decommissioned and we are only able to process the small minority of remaining customers who have not received their final bill. Please note we are unable to recalculate your final bill.
If you have received your final bill and it is in credit, this will be handed over to Scottish Power and your refund will be applied in due course. Please allow up to 4 weeks for this to be processed. If you would like to speak to Scottish Power directly they are available on 0800 040 7181.
Paying your bill
If you have received your final bill and it is in debit (i.e. you owe the Company) and you have questions about paying or would like to set up a payment plan, please contact Credit Style on 0330 045 0670 or firstname.lastname@example.org.
If you would like to make a bank transfer to clear your debt in full, please use the account details below. Please use your Tonik Account number as reference.
Please note - if you don’t use your Tonik account number as reference, we will be unable to allocate your payment to your account.
DELOITTE RE:TONIK ENERGY LIMITED (IN ADMINISTRATION)
SORT CODE 15-10-00
ACCOUNT NUMBER 32353366
Tonik Energy Ltd ceased trading on the 10th October 2020 and entered Administration on 12 October 2020.
Ofgem, the energy regulator, has appointed ScottishPower as the new supplier for all Tonik Energy customers. ScottishPower supplies energy to all of Tonik Energy’s customers as of Saturday 10 October 2020. Further information can be found at https://www.ofgem.gov.uk/publications-and-updates/tonik-energy-customers-your-questions-new-supplier-scottish-power. Customers need not worry, supplies are secure.
If you are an ex-Tonik Energy customer you will have been asked by ScottishPower to provide meter readings, which will be used to close your Tonik Energy account and issue your final bill. ScottishPower will use the same readings to open your new account with them. If you have not provided a meter reading, your final bill will be prepared based on an estimated meter reading.
Once we’ve closed your account, a final bill will be issued and you will receive an email advising when it’s ready to view. Please be assured that any remaining credit balance will be added to your new ScottishPower account or issued to you by cheque by ScottishPower. If your account has an outstanding balance, details of how to make the payment will be on your final bill statement.
Help and Advice
ScottishPower has also created frequently asked questions on their website for Tonik Energy customers which help explain the next steps: https://account.scottishpower.co.uk/solr/tonik-energy.
Customers can also find support and advice on the Ofgem website. Alternatively, if customers need additional support, they can call Citizens Advice on 0808 223 1133 or email them via their webform. Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.
Matthew James Cowlishaw and Paul James Meadows were appointed Joint Administrators of Tonik Energy Ltd on 12 October 2020. The affairs, business and property of the Company are managed by the Joint Administrators. The Joint Administrators act as agents of the Company and contract without personal liability. The Joint Administrators are authorised by the Institute of Chartered Accountants in England and Wales. All licensed Insolvency Practitioners of Deloitte LLP are licensed in the UK.