Tonik Space

Tonik Energy customers can visit Tonik Space to view their latest and previous bills and make payments.

 

Tonik Energy

Tonik Energy Ltd is ceasing to trade. Ofgem, the energy regulator, has appointed ScottishPower as the new supplier for its customers.

ScottishPower will supply energy to all of Tonik Energy’s customers as of Saturday 10 October 2020.

ScottishPower will contact customers over the coming days and again in a few weeks when the transfer has been completed and their accounts have been fully set up.

Customers need not worry, their supplies are secure. Former and current domestic customers’ credit balances are protected. ScottishPower may need to contact customers to determine the amount of any outstanding balance.

Current and former customers who are in debit to Tonik Energy should wait to hear from ScottishPower or Tonik Energy’s administrators who will talk to them about repayment arrangements.

Ofgem’s advice to Tonik Energy’s customers is not to switch, but to sit tight and wait until Scottish Power has been in touch. This will help make sure that the process of handing customers over to Scottish Power and honouring any credit balances, is as hassle free for customers as possible.

 

Help and Advice

Tonik Energy customers can contact ScottishPower on contactus@scottishpower.com, or call 0800 040 7181 - the call centre will be open on 9am Monday 12 October. In an emergency situation prior to this please contact ScottishPower on this number.

ScottishPower has also created frequently asked questions on their website for Tonik Energy customers which help explain the next steps. Visit https://account.scottishpower.co.uk/solr/tonik-energy. Customers will be asked to provide some details, such as meter readings, to help set up their new account with ScottishPower.

Tonik Energy customers can visit Tonik Space to view their latest and previous bills and make payments.

More information can also be found on the Ofgem website.

Customers can find support and advice on the Ofgem website. Alternatively, If customers need additional support, they can call Citizens Advice on 0808 223 1133 or email them via their webform. Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.

 

Matthew James Cowlishaw and Paul James Meadows were appointed Joint Administrators of Tonik Energy Ltd on 12 October 2020. The affairs, business and property of the Company are managed by the Joint Administrators. The Joint Administrators act as agents of the Company and contract without personal liability. The Joint Administrators are authorised by the Institute of Chartered Accountants in England and Wales. All licensed Insolvency Practitioners of Deloitte LLP are licensed in the UK.