Oct 22, 2018

We know that reading your meter isn't always as straightforward as it should be - so we've pulled together a handy guide to help you.

If you have a smart meter, we've done a guide for you too! Just click here.

## Electricity meters

Single rate

To get your meter reading, you will need to note down the numbers, from left to right. Ignore any digits in red or that appear after the decimal place.

For example, the reading above would be 072220.

Two rate

If you have an economy 7 (E7) or two rate meter, you will need to provide two-meter readings. The meter will display two reads likely to be labelled as “Low” or “Night” and “Normal” or “Day”.
You will need to note down the numbers, from left to right, for both the meter readings. Ignore any digits in red or that appear after the decimal place.
For example, the readings above would be – Low (night) 55631 and Normal (day) 21745.

Dial meters - five dial

This one can be tricky! Each dial turns in the opposite direction to the dial before it, so before you read your meter make sure you know which direction each dial is going in.

• Read the dials from left to right.
• If any of the needles are between numbers, always take the lower number (for example fig. A would be ‘2’ rather than ‘3’).
• If the needle is directly over a number (for example fig. B), check to see if the dial to the right has passed zero (for example fig. C).
• If the dial to the right has passed zero (for example fig. C), take the higher number from the dial on the left (for example fig. B).
• If the dial to the right has not passed zero (for example fig. E), then take the lower number from the dial to the left (for example fig. D).
• Ignore any numbers within the red dial and/or the large dial (for example fig. F).

Taking the example displayed above, the reading would be 26029.

• As dial B is sat directly on the number 6 we look to see if dial C has passed zero which it has. As such we record dial B value as 6.
• Looking at dial D it is sat directly on the number 3 we look to see if dial E has passed zero, which it has not. As such, we record dial D value as 2

Dial meters - four dial

This one can be tricky! Each dial turns in the opposite direction to the dial before it, so before you read your meter make sure you know which direction each dial is going in.

• Read the dials from left to right.
• If any of the needles are between numbers, always take the lower number (for example fig. A would be ‘2’ rather than ‘3’).
• If the needle is directly over a number (for example fig. B), check to see if the dial to the right has passed zero (for example fig. C).
• If the previous dial has passed zero (for example fig. C), take the higher number from the dial on the left (for example fig. B).
• If the previous dial has not passed zero, then take the lower number from the dial to the left.
• Ignore any numbers within the red dial and/or the large dial (for example fig. E).

Taking the example displayed above the reading would be 2602.

• As dial B is sat directly on the number 6 we look to see if dial C has passed zero which it has. As such we record dial B value as 6.
• Looking at dial D it is sat directly on the number 3 we look to see if dial E has passed zero which it has not. As such we record dial D value as 2.

Dial meters - two rate

Some dial meters are connected to a digital reader as well, this tends to be just where there are two rate meters.
You can either read the dial meters, or the digital display, for both of these you will see some instructions below on how to read them.

Each dial turns in the opposite direction to the dial before it, so before you read your meter make sure you know which direction each dial is going in.

• Read the dials from left to right.
• If any of the needles are between numbers, always take the lower number (for example fig. A would be ‘2’ rather than ‘3’).
• If the needle is directly over a number (for example fig. B), check to see if the dial to the right has passed zero (for example fig. C).
• If the dial to the right has passed zero (for example fig. C), take the higher number from the dial on the left (for example fig. B).
• If the dial to the right has not passed zero (for example fig. E), then take the lower number from the dial to the left (for example fig. D).
• Ignore any numbers within the red dial and/or the large dial (for example fig. F)

Taking the example displayed above the reading would be 26029.

• As dial B is sat directly on the number 6 we look to see if dial C has passed zero which it has. As such we record dial B value as 6.
• Looking at dial D it is sat directly on the number 3 we look to see if dial E has passed zero, which it has not. As such, we record dial D value as 2.

In the example above, the readings above would be - Low 55631 and Normal 21745.

## Gas meters

Dial meters - five dial

This one can be tricky! Each dial turns in the opposite direction to the dial before it, so before you read your meter make sure you know which direction each dial is going in.

• Read the dials from left to right.
• If any of the needles are between numbers, always take the lower number (for example fig. A would be ‘2’ rather than ‘3’).
• If the needle is directly over a number (for example fig. B), check to see if the dial to the right has passed zero (for example fig. C).
• If the dial to the right has passed zero (for example fig. C), take the higher number from the dial on the left (for example fig. B).
• If the dial to the right has not passed zero (for example fig. E), then take the lower number from the dial to the left (for example fig. D).
• Ignore any numbers within the red dial and/or the large dial (for example fig. F).

Taking the example displayed above, the reading would be 26029.

• As dial B is sat directly on the number 6 we look to see if dial C has passed zero which it has. As such we record dial B value as 6.
• Looking at dial D it is sat directly on the number 3 we look to see if dial E has passed zero, which it has not. As such, we record dial D value as 2

Dial meters - four dial

This one can be tricky! Each dial turns in the opposite direction to the dial before it, so before you read your meter make sure you know which direction each dial is going in.

• Read the dials from left to right.
• If any of the needles are between numbers, always take the lower number (for example fig. A would be ‘2’ rather than ‘3’).
• If the needle is directly over a number (for example fig. B), check to see if the dial to the right has passed zero (for example fig. C).
• If the previous dial has passed zero (for example fig. C), take the higher number from the dial on the left (for example fig. B).
• If the previous dial has not passed zero, then take the lower number from the dial to the left.
• Ignore any numbers within the red dial and/or the large dial (for example fig. E).

Taking the example displayed above the reading would be 2602.

• As dial B is sat directly on the number 6 we look to see if dial C has passed zero which it has. As such we record dial B value as 6.
• Looking at dial D it is sat directly on the number 3 we look to see if dial E has passed zero which it has not. As such we record dial D value as 2.

Digital meters

Remember to read the numbers from left to right.

If your meter is metric, then ignore any numbers after the first 5. So in the example above, the reading would be 05782.

If your meter is imperial, ignore any numbers in red or that appear after the decimal place. So in the example above, the reading would be 0528.

So there you have it, we hope that you've found this useful. If we haven't managed to answer your questions, or you can't see your meter on here, please don't struggle! Just give us a call from 8am-5pm, Monday to Friday on 0333 344 2686, or drop us an email on hello@tonikenergy.com