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How to read your smart meter

Oct 22, 2018



We know that whilst smart meters are clever, they can sometimes be confusing to read! So we've pulled together some simple hints and tips to help you out.

Smart meters come in all different styles, so have a scroll below until you see the style of meter that you have. If you don’t have a smart meter and need help reading your traditional meter, please click here.

Electricity smart meter

Keypad - single rate

Smart Meter Reading - Single Rate

To get a reading from this meter, please:

  • Press 9 on your keypad.
  • "KWH" will appear on the meter's digital display.
  • 8 digits will then be displayed, for example, 0023453.3 - this is your meter reading in kWh (kilowatt hours).
  • Make a note of this reading, including any numbers after the decimal place.

Keypad - E7/two rate

If you have an economy 7 or E7 smart meter, (also sometimes referred to as a day/night, or a two rate meter), follow the steps below to get your meter readings.
Unfortunately, there isn’t a simple solution to easily identify which is your day or night meter read, though some meters may specify which is which on the meter.
If you are unsure, a tip would be during the day to note down both meter readings and the time, then come back an hour or so later and do the same thing again. You should see that one meter reading has advanced, this would indicate that this is the day/normal rate.

how to read a smart meter reading how to read a smart meter reading
  • Press 6 on your Smart meter keypad.
  • This will show a different screen on your digital display and will loop round about every 4 seconds or so, you can also continue pressing 6 on your keypad to move the screen forward until it shows R01.
  • 8 digits will then be displayed, for example 0023453.3 (fig. A) this is your meter reading in kWh.
  • Make a note of this reading, including any numbers after the decimal place. Don’t worry if you don’t catch the reading, the screens will cycle through!
  • The digital screen will continue to cycle through, until it shows R02, or you can continue pressing 6 on your keypad to move the screen forward until it shows R02.
  • 8 digits will then be displayed, for example 0024535.6 (fig. B) this is your meter reading in kWh.
  • Make a note of this reading, including any digits after the decimal place. Again, don’t worry if you don’t catch the reading, the screens will cycle through.

Two buttons

Smart Meter Reading - Two Buttons Smart Meter Reading - Two Buttons
  • If the screen on the meter doesn’t appear to be on press either the “B” button or “Display Select” button to light up the screen.
  • Then press either “B” or “Display Select” button a further four times, until you get to “Total Active Import” screen. If you get lost, keep pressing either “B” or “Display Select” until you get back to the above screen.
  • Once you locate the reading, make a note of it, please include any zeros at the front of the numbers.

Three buttons

Smart Meter Reading - Three Buttons
  • On the meter you will find three buttons, there is no need to press any buttons, as the screen will cycle through.
  • To locate your meter reading, a row of zeros will display, you will need to wait 6–10 seconds for the meter reading to show.
  • Make a note of the reading, including any digits after the decimal place.
  • If you have an E7/two rate meter, the screens will continue forward until you see 201, again please include all numbers, including any after the decimal place.

Gas smart meter

Keypad

Gas Meter Smart Reading - Keypad
  • Press 9 on your Smart meter keypad.
  • VOLUME will appear on the digital display.
  • 5 digits will then be displayed, this is your meter reading in M3 (volume).
  • Make a note of this reading, in this example 000522, including all leading zeros.

Two buttons

Smart Meter Reading - Gas Meter Index
  • Your meter is likely to be in stand-by mode and will need waking up! To do this press the red button which will wake the meter and light up the screen.
  • Keep pressing the red button, until you get to “Meter Index”
  • The screen will display your meter reading in volume (M3 ).
  • Note the reading, in this example 00034.245, including all zeros at the front of the number, as well as anything after the decimal place.

Three buttons

Smart Meter Reading - Three Buttons
  • Your meter is likely to be in stand-by mode and will need waking up, to do this press the middle round button on your meter, this will wake the meter and light up the screen.
  • The screen will display your meter reading in volume (M3 ) once you locate the reading, make a note of it, including all zeros at the front of the number, as well as anything after the decimal place.

So there you have it, we hope that you've found this useful. If we haven't managed to answer your questions, or you can't see your meter on here, please don't struggle! Just give us a call from 8am-5pm, Monday to Friday on 0333 344 2686, or drop us an email on hello@tonikenergy.com

 

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