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Help and Advice
Please find below a selection of questions that we're frequently asked by our Members, covering a range of topics from switching to our fuel mix. And if you can't find the answer you're looking for you can always contact us.
Switching to Tonik Energy
What happens when I switch?
Switching usually takes 3 weeks to complete. When you complete your application with Tonik, you'll receive your welcome pack and confirmation of your Direct Debit shortly after. Things will go quiet our end for the next 14 days as you enter what's called a cooling off period which is your time to make sure you're happy with your chosen provider and tariff.
The next time you hear from us will be 5 days before your supply switch date, where we'll email you asking for opening meter readings and provide you with your link to register your Tonik Space account. Your opening meter readings will be used to open your account, and will also be sent to your old provider to final bill you, and close your account which can take up to 30 days.
Do I need to contact my current supplier to tell them I’m leaving?
No. Sit back and relax - we have it covered.
We will contact them on your behalf and advise that we will be taking over the supply.
Can I choose my supply start date once I've signed up?
Unfortunately not. Your supply start date is only determined once the transfer process is underway. We are not able to guarantee a specific supply start date until a few weeks into the process. We will, however, email you once the transfer is underway to confirm this date. The switch takes around 3 weeks to complete from the date you've signed up.
Will I need to supply you with my meter readings?
Yes, we'll email you 5 days before your switch date and ask you to provide opening meter readings. We'll send these readings to your previous supplier who will close your account and final bill you.
It can take up to 30 days for this to happen - so don't be alarmed if you don't receive your final bill straight away.
When will my first Direct Debit payment be taken?
Your first Direct Debit payment is taken on your supply start date (the day we begin supplying your property with energy). Your ongoing monthly payments will be taken on the same date each month moving forward. You can change your Direct Debit payment date to suit you after your first Direct Debit has been taken. You can do this through your secure online account which you will be given access to a few days before your supply start date.
Why do you take my first payment so early?
Your first bill can take a few weeks to be processed, as we wait for your opening meter readings to be validated first. To make sure your account doesn't fall behind, we take your fixed Direct Debit in advance.
I am in credit with my current supplier. How do I get this back?
A couple of weeks into the transfer we'll contact you and ask for your opening meter readings. We'll send these to your previous provider who will close your account once validated. It can take up to 30 days for this to happen, so you won't receive your final bill straight away. After your final bill has been generated, if you are in credit they will arrange to send this money back to you directly as a refund.
Important: It can take a few weeks after your switch has completed to us, for you to receive your final statement from your old provider.
Do you charge exit fees?
No. We don’t believe exit fees are fair. We want you to stay with us because you want to, not because you’re forced to.
Will I be charged exit fees if I switch supplier before the end of my tariff end date?
You can begin the process of changing suppliers within the final 49 days of your contract end date, without incurring any exit fees. Each energy provider is different, so it's always worth checking before you begin switching if you will be charged exit fees.
How is electricity supplied by Tonik 100% renewable?
We guarantee that for each unit of electricity used by our members, an equal amount of electricity is put back into the grid that has been generated from renewable sources. This electricity is Ofgem certified and has a Renewable Electricity Guarantee of Origin (REGO).
This proactive approach supports the generation of renewable electricity. The way the electricity network operates means that we can’t guarantee the electricity you receive at your home will be directly from renewable sources.
My switch has been objected to - what do I do?
From time to time, your existing supplier might object to you switching away from them. This is usually due to debit on an account, or missing information that is required before they can let your supply go.
We'll send you an email letting you know that you'll need to contact your existing provider to resolve the issue. Unfortunately, we are not able to do this on your behalf, however, once the objection is resolved and lifted from your account please get in touch with us. We'll continue with your switch from this point.
Bills and payments
Can I change my Direct Debit payment date and bank details?
To keep things simple, we set your Direct Debit date to be the same day that we start to supply you. After your first payment has been taken, you can then amend your payment date and/ or your bank account details. You can do this through your online Tonik Space account which you'll be given access to via email 5 days before your supply is due to switch.
How does the 3% credit balance reward work?
When you pay by Direct Debit and your account is in credit, an interest of 3% per annum will be awarded on the first £1000 of that credit balance.
This reward will be credited to your Tonik Energy account every month which can be viewed on the first page of your statement. If you leave Tonik Energy, the reward will be credited to your final bill. For further details on how the credit balance reward is calculated and paid, please see our Terms & Conditions.
How often do you review my Direct Debit amount?
Once your first payment has processed and your first statement has been produced, we will review your account to check you're paying the right amount. If you've not heard from us at this point, all is well and we're happy you're paying the right amount.
We'll then repeat this at 6 months, making sure your account is healthy and your usage is covered by your monthly payments. You may get an email from us if we feel your Direct Debit needs changing, outlining how we have come to the proposed new Direct Debit figure.
I've had a Direct Debit review, but i'd like to make sure this is accurate. What should I do?
To ensure that your Direct Debit review is accurate, we'd encourage you to provide regular meter readings each month. This ensures your consumption information and data is accurate and up to date and enable us to get a better idea of how much you should be paying. If you don't have a regular meter reading in the account, we will complete the review on estimated readings (what the system predicts you've used based on historical data).
After a Direct Debit review is completed, an email will be sent to you detailing the changes to your monthly payment. If you don't agree with the new amount that has been calculated please do get in touch on 0333 344 2686. Alternatively, you can email us at email@example.com and our Member Support Team will be happy to assist further.
Do you adjust my Direct Debit for winter months?
No. We review our members Direct Debits every 6 months and shortly after your first payment is completed, just to check you're paying the right amount for your usage. Monitoring your live balance each month can also help keep track of your usage and ensure your account remains healthy all year around.
I have credit on my account. How can I get it back?
You might find your account has a larger credit balance than normal which could be caused by a few things. You may be due to input some up to date meter readings, but this could also be due to the time of year. It's normal for your usage to fluctuate higher during winter, and lower as the summer months creep in. We review our member's payments every 6 months to help our members end their fixed term at a zero balance (or thereabouts).
The credit you build during the summer acts as a buffer when it's colder and your usage is higher, so we would advise against removing all credit from your account. If you would like to discuss having your credit paid back to you, you can call us on 0333 344 2686. Alternatively, email us at firstname.lastname@example.org.
Remember, whilst you're in credit your account is earning 3% interest on the first £1,000 of your credit balance, which gets credited to your account monthly.
I have credit on my account, and I’m leaving Tonik. Do I still get my interest?
We're sorry you're leaving us! Once your final statement has been produced you will see your final credit balance along with any interest that's due. Within 14 days of this statement being produced, you will receive your outstanding credit balance back into the bank. This will be refunded back to the bank account that we received your monthly payments from.
Important: Your final bill can take up to 30 days to be processed due to your closing meter readings being validated.
I have a debit balance on my account, and i'm leaving Tonik. How will the final payment be taken?
We're sorry you're leaving us! Once your final statement has been produced you will see your final debit balance. Within 14 days of this statement being produced, we will collect the outstanding balance from the bank account that we received your monthly payments from. The first page of your final bill will confirm the date we will take this last payment.
I've noticed a QR code on my statement. What is this and how can I read this?
QR codes are mandatory on energy bills for all energy suppliers. Their purpose is to simplify energy and help consumers get an instant cross-market comparison.
You can read your QR code on your statement by downloading a QR reader app onto your smartphone, tablet or any other device with a camera.
What do I need to do with my annual statement?
Annual Statements are provided to you as information only and are not a request for payment. Your Annual Statement contains important information about your energy usage and tariff over the last 12 months. You can use this information to compare your existing tariff with others available from Tonik or elsewhere. We recommend that you ﬁle this away somewhere safe - it may be handy in the future.
I'm struggling to pay my Direct Debit, what should I do?
If you're having difficulty paying your Direct Debit, please do get in touch as soon as you can by calling 0333 344 2393. Our Member Services Team will do their best to assist you.
If you would like any free independent advice, we would recommend having a look at Step Change, who can be found at: https://www.stepchange.org/
I'm coming to the end of my fixed tariff, what happens next?
We will send you an email 49 days before your current tariff ends along with another reminder 5 days before your tariff comes to an end. Your email reminder will prompt you to log into your Tonik Space account, where you'll be guided through to the renewals page to view your new tariff options.
Alternatively, you can head for the 'Renew Tariff' tab when you log in via the homepage, however, please be aware this will only appear in your Tonik Space when you're within the 49-day window.
When does my new tariff take effect from?
Once you've chosen your new fixed tariff, this will take effect from the day after your existing tariffs end date. You'll receive an email as soon as your renewal is completed with your tariff breakdown and confirmation of your chosen tariff.
Why is my renewal price higher than my current tariff?
You may see your available tariffs at renewal are higher than your existing tariff. We're committed to supplying green energy at affordable prices to our members, however, due to the wholesale price of electricity and gas increasing by 25% since the start of 2018 our tariffs have had to increase to reflect this.
A number of energy suppliers have ceased trading lately due to selling energy at unsustainably low prices, unaware of the significant costs associated with supplying gas and electricity. The prices of our tariffs reflect the current economic and environmental conditions while ensuring we remain just as sustainable as the renewable energy provided to your home.
Do you review my current account balance when I renew?
Yes. We take your credit or debit balance into consideration at the point of your renewal which would be reflected and shown in your new monthly direct debit figure.
Where can I find my annual consumption figures?
Your annual consumption figures can be found on any of your monthly statements. View the first page of your bill to see your 'Personal Projection' on the right-hand side of the page.
If you've not renewed your tariff by your existing tariff end date, we'll let you know in an email that you're now on our standard variable tariff called 'Life Energy'. This might not be the cheapest option for you, so you will still be able to renew through the 'Renewal' page in Tonik Space at any time.
Why don't you put me onto your cheapest tariff automatically when i'm due to renew?
Our regulator (Ofgem) provide energy suppliers like ourselves specific rules, meaning we are required to put our members onto what they call the cheapest default tariff at the point of renewal. This can be a standard variable tariff or a fixed rate tariff (at the same price, or cheaper than our standard variable tariff), ensuring we cannot tie you in with exit fees.
To give you plenty of notice, we start sending email reminders from 49 days before your tariff ends explaining the options available to you and directing you to our latest deals, along with the tariff you'll move to if you take no action. Our aim is to be transparent with our members, ensuring that clear information is provided to make the best choices when the time comes to renew.
Paying your bill by cash
How do I pay?
You will need to use your personalised barcode in your online Tonik Space account to make your payments.
Each month you will receive a bill via email telling you how much is due. Please make your bill payments, in full, at a PayPoint store within 10 working days. Scan your barcode to bring up your account details and how much is owed; you will then be prompted to make your payment.
Where do I pay?
You can search for your nearest PayPoint store here: https://consumer.paypoint.com/
You need to make your payment at a PayPoint store where you will need your personalised barcode, which you can find in your online Tonik Space account.
When do I pay?
You are required to pay the balance stated on your bill, in full, within 10 working days of the date the bill was generated. The date you are expected to make your payment by is clearly displayed on the front page of your bill.
What happens when I pay?
When you make your payment at a PayPoint store, you will receive a receipt from the store as proof of payment. We will be notified of your payment within 24 hours of the payment taking place and we will update your account with the payment made. Please keep your receipt as proof of payment.
What happens if I don’t make a payment?
You are required to pay the balance on your latest bill, in full, within 10 working days. If you do not make the payment, you can expect to receive reminders for payment. If you continue not to make payments, we may export the collection of the balance to an external debt collection agency to collect the debt on our behalf.
What if I can’t pay?
Please call us on 0333 344 2686 Monday-Friday, between 08:00am and 5:00pm and talk to our Member Services Team - we'll do everything we can to help you work things out.
Smart prepayment meters
How do I top-up?
You will need to use your personalised barcode in your online Tonik Space account to make your payments. Take your barcode(s) to your nearest PayPoint store where you will be able to apply credit to your meter.
Smallest amount is £1.00 and largest amount is £99.00 per meter, per top up.
Where do I top-up?
You will need to top-up your meters at a PayPoint store; you can search for your nearest one here.
You'll also need to use your personalised barcode in your online Tonik Space account to make your payments.
When do I top-up?
You will need to top-up your meter when your balance is low. Alerts can be programmed into your IHD (In Home Display) to make you aware that your credit is running low.
If you run out of credit on your meter, you risk being off supply.
What happens when I top-up?
Once you make your payment at a PayPoint store and the payment is confirmed, your meter will be topped up and the balance on your meter will be updated within 30 minutes.
You'll receive a receipt from the store as proof of payment; you should see a “vend code” on it. All payments that are successful will have a vend code listed and if it does not show a 20-digit code on the receipt then the payment has not gone through.
Please keep your receipt as proof of payment.
What if I can’t pay?
Please call us on 0333 344 2686 Monday-Friday, between 08:00am and 5:00pm and talk to our Member Services Team - we'll do everything we can to help you work things out.
Your IHD will alert you when you’re below £2.00 credit. If your meter runs out of credit, you can activate “emergency credit” which means you have an additional £5.00 worth of credit to use before being off supply.
What is emergency credit & how do I get it?
Your emergency credit will tide you over until you can top up again. You will receive £5.00 for each meter, but you must pay it all back when you top up before you get back in credit.
When your IHD alerts you to tell you you’re below £2.00 of credit, select “confirm”. Once your meter runs to £0, the emergency credit of £5.00 will be used and display on the IHD as “E credit”.
If the alert is missed the you can press “7” on the meter keypad and this will show “E credit” available and then you can press “A” to confirm the use of emergency credit.
If you are off supply, but with emergency credit available, you can restore supply by pressing “A”, and then “B” to confirm. You can then activate emergency credit, by pressing “7” and then “A”.
To check if emergency credit has already been activated, you can go to the meter and press “7” and it will show as “E credit”.
Why can’t I access my emergency credit?
If you have already used your emergency credit and have not paid it all back yet, you will be unable to access it again. If you want to use your emergency credit again, you must pay the amount of emergency credit used and have positive credit over the required threshold, set at £2.00.
What is friendly credit?
Friendly credit is applied to your meter to make sure your home remains on supply during a period where you cannot top-up, for example - out of normal office hours.
How do I pay back my emergency and friendly credit?
All you need to do is top up and make sure you add enough to cover what you spent whilst in emergency or friendly credit. You will need to top up more than the emergency credit limit to be able to use it again. For example, if the full emergency credit limit has been used (£5.00), then you will need to top up at least £7.00 (the £5.00 of emergency credit used plus the £2.00 required threshold) to be able to access emergency credit again.
Are there any times when my power won’t cut off?
Between 4pm and 8am Monday to Friday, all day Saturday and Sunday, until 8am on Monday, and on any bank holiday. If you run out of credit on your meter during any one of these times, friendly credit will be applied.
How do I know when I need to top-up my meter?
Alerts can be programmed into your IHD to make you aware that your credit is running low. On the IHD, go to “Menu” then “Settings” and “Credit Alert” to set when you would like to be alerted about your remaining credit balance.
Your IHD will alert you when you are below £2.00 credit.
You can also check your meter as this will tell you your credit balance.
What does my IHD tell me and can I use it to top up?
Your IHD displays information about energy usage, current credit amount, tariff details, list of top ups etc.
You cannot top up on the IHD, but you can apply a vend code through it (20 digit code on your top up receipt). You do this by pressing “Payment” on your IHD and then typing the vend code into the keypad. If the IHD does not have signal you will need to top up via the meter by pressing “A”.
What if my top up hasn’t registered?
You should always keep the receipt of the transaction from the PayPoint store, it will have a 20 digit vend code on it. If a top up hasn’t gone onto your meter, then you may be able to input the vend code associated with that transaction.
Why is my meter making noises?
Your IHD can make noises and these are usually notifications (credit alert, message from supplier etc.)
The only time the meters should make noises is when the buttons are pressed. If you hear any peculiar noises, this could potentially mean a faulty meter, so you need to contact us if this happens.
What if I can’t see the balance on my meter?
Please call us on 0333 344 2686 Monday-Friday, between 08:00am and 5:00pm and talk to our Member Services Team - we'll do everything we can to help you work things out.
The balance should always be displayed on your IHD and the meter when you press “B”.
How can I set a Debt Recovery Rate?
This needs to be agreed when you sign up to Tonik, so we can ensure your debt is cleared. We will discuss with you any payment plan you may have with your previous supplier.
If this is a debt that has been applied by us through Financial Support or Failed engineer callout then the recovery amount is set by us at our discretion.
What if I have moved in/out to a property with credit or debt on the smart prepayment meter?
Please call us on 0333 344 2686 Monday-Friday, between 08:00am and 5:00pm and talk to our Member Services Team - we'll do everything we can to help you work things out.
We will not charge you for any gas or electricity that you haven’t used.
What happens when I go off supply?
If you go off supply, the first thing you should do is top-up your meter. If you’re unable to-top up your meter, please call us on 0333 344 2686 Monday-Friday, between 08:00am and 5:00pm and talk to our Member Services Team - we'll do everything we can to help you work things out.
After you top up, you will need to press “A” then “B” on the meter to go back on supply.
If there is a problem with the power supply in your area, please call 105.
How do I read my meter?
We know that reading your meter isn't always as straightforward as it should be - so we've pulled together a handy guide to help you. Check the below link for more information:
We want to make sure we bill you as accurately as possible and regular meter readings help us do this. Ideally, we'd like a meter reading every month to ensure each bill is accurate, which can be done online in your Tonik Space account.
If you can't provide us with a meter reading, don't worry as we'll send you a statement based on estimated readings. If you have a smart meter that was installed by us, you don't need to do this as your readings will automatically be sent to us.
When do I provide an opening meter reading?
We'll email you 5 days before your switch date and ask you to provide opening meter readings. We'll send these readings to your previous supplier who will close your account and final bill you.
It can take up to 30 days for this to happen - so don't be alarmed if you don't receive your final bill from them straight away.
I've received an email asking for meter readings, but when I log online there appears to be readings added already?
We provide your last billed readings online into your account which appear in the pre-populated boxes. This is to help ensure the new readings you give us next follow on correctly. You would simply write your meter readings over the pre-populated ones to submit.
If you are unable to submit your meter reading, please do get in touch and our Member Support Team can assist you further.
I’m moving home. How do I let you know?
Moving house can be stressful, so we try and make the process as simple as possible - so you can get back to the packing.
Get in touch with our Member Services Team on the day of your move (or as close to this as possible) by emailing us at email@example.com or, you can call us on 0333 344 2686.
When you contact us, we'll need the following details:
Your forwarding address
Your move out date
Your final meter readings
Who'll be responsible for the energy at the property you're moving out of ( if known).
Can Tonik supply my new property?
Of course! When you contact us to close your old account, you'll have the option to sign up your new address. We will complete a quote with you over the phone and start the switching process to your new property which would take approx. 21 days.
We would suggest that you contact the current provider of your new home by giving them a call. It's important that you let them know your move-in date along with some meter readings and notify them that you intend to switch away. If this step is not completed, your existing provider of the new address may object to the switch.
I've moved into my new home, but don't know who my new supplier is?
No problem. If you don't know who your new supplier is, we can find out for you. All we'll need is your new address and postcode.
My new home is already supplied by Tonik, what do I do?
Give us a call on 0330 403 0050 so we can get your account set up. When you get in touch, we'll ask you for the following details…
Meter readings from when you moved in (don’t worry if you don’t have these)
Account number and sort code
Our Member Services Team will talk you through our different tariffs and get your account registered. We do hope you choose to stay, but if you do decide to go elsewhere, remember none of our tariffs have exit fees.
Important: The above step must be completed before switching away, as we need to ensure that you are billed correctly for the energy used for the interim period, otherwise we may object to your switch.
Can I take my existing tariff with me to my new property?
This is certainly something we can look at when finalising your account. For us to transfer your tariff and credit balance to your new property, you would need to be moving to the same postal area. Our Member Services Team will be happy to check if this is possible when updating your account details. Get in touch with our Member Services Team on the day of your move (or as close to this as possible) by emailing us at firstname.lastname@example.org or, you can call us on 0333 344 2686.
What is the Refer a Friend scheme?
Take a stand against dirty air and bring your friends or family along to our big clean up. Simply share your unique referral link, and when their switch to Tonik is completed we'll reward you both with a Refer a Friend bonus credit on both your accounts. Share your referral link to who you please and however many times you like and get rewarded for doing your bit for the environment.
Once you’re on supply with us, your unique referral link will become available in Tonik Space ready to start sharing. Simply log into Tonik Space to get yours: https://my.tonikenergy.com/Login
Please note, your friends or family MUST follow the hyperlink to sign up to us for your referral to work. When their supply has switched (in approx. 21 days), you’ll both receive an email confirming that your Refer a Friend bonus credit has been applied to both your accounts. The more you share, the more you’ll earn, and what's more - you'll be making our air that little bit cleaner too. It’s that simple!
Note: from time to time we may run promotions and increase this amount
How do I find and share my Refer a Friend link?
Simply log into your Tonik Space account and head for the ‘Refer a Friend’ tab. Here, you can either share your link by copy/pasting the hyperlink into whatever messaging service you like, or you can use the social share buttons to share the love on your chosen social media page.
Remember, your hyperlink will become available in Tonik Space once your switch has completed. Use your link as many times as you like, and providing you remain on supply with us, the link will not expire.
What happens when my Refer a Friend link has been used?
When a friend has followed the shared hyperlink and signed up to Tonik, you will receive an email to confirm this has happened. Once your friend has switched to us (in approx. 21 days) your bonus payment will be applied to both your accounts within 14 days. An email will be sent to both of you confirming the bonus payment has been processed.
Important: The referral can ONLY take place online by signing up through the Refer a Friend hyperlink you have shared. If the link has not been used, or your friend has signed up in any other way such as through a price comparison site or over the phone, unfortunately, we won’t be able to apply the referral bonus to your accounts.
How will I know if my Refer a Friend bonus has been paid?
You can monitor your ongoing referrals online in Tonik Space. Simply log into Tonik Space here: https://my.tonikenergy.com/Login and head for the Refer a Friend tab. This will show you who’s used your hyperlink, who has signed up successfully, and when the Refer a Friend bonus credit has been applied to your accounts.
Your bonus credit will also appear on the first page of your next statement and will appear as ‘Refer a Friend Bonus’.
Note: from time to time we may run promotions and amend this amount and should you refer friends or family during these periods, this will be reflected in your Tonik Space account.
What happens once the Refer a Friend bonus credit has been paid?
Once your bonus credit has been applied to both your accounts, interest will be paid on your overall credit balance (including your bonus payment) at 3%, providing you remain in credit with us. Your live balance can be viewed online in Tonik Space and a breakdown of your balance can always be seen on the first page of your monthly statements.
Please note that the referral bonus credit can only be used against your energy consumption on your Tonik account and is non-transferable, has no cash pay-out or cash alternative.
If my friend clicks the Refer a Friend link, will we see each other's personal data?
No. When your friend clicks the link, the only information you will both see throughout the referral journey is first names and initial of the surname (for example John S). They will not see your information, and you will not see theirs.
When checking your ongoing referrals in Tonik Space, you will see the status of their switch (for example ‘live’ or ‘coming on supply’) along with the date that your bonus payments have been completed.
What happens if my friend signs up using my referral link, then cancels?
If a switch is cancelled before the supply start date, unfortunately, neither person will receive the referral bonus. For a referral to be successful and the bonus payment to take place, both parties must be on supply with Tonik.
To confirm if a switch has been cancelled or completed, you can monitor the progress of any ongoing referrals by logging into your Tonik Space and checking the 'Refer a Friend' tab.
What are the full details of the Refer a Friend scheme?
Can I ask for my Refer a Friend bonus credit to be refunded to my bank account?
Unfortunately not. Your Refer a Friend bonus credit may only be used against your energy consumption on your Tonik account. There is no cash equivalent and is non-transferable.
I'm in the process of leaving Tonik. Will I get my Refer a Friend bonus credit refunded?
Once you have received your final statement (in approx. 30 days after your supply has switched away) you will see a surplus credit balance on the first page of your bill. Tonik will refund you up to the equivalent amount that you have paid by Direct Debit.
Green Gas and Carbon Offset
What’s the difference between your Green and Greenest tariffs?
All our tariffs are made up of 100% renewable electricity. Our Greenest tariffs include a further 10% green gas and goes greener still by offsetting the carbon emissions from the remaining 90% of fossil fuel gas. We do this through an inspiring project in the Kasigau Corridor of Kenya.
This means that our members on our Greenest tariffs have a totally carbon-neutral energy supply. All of our tariffs benefit from no exit fees, no minimum term, and 3% interest on any credit balances.
Where does your green gas come from?
Our green gas, also known as biomethane, is generated by anaerobic digestion (AD). AD is a natural process in which organic material is broken down into fertiliser and biomethane. This organic material could be anything from leftover food to farm waste (also known as slurry). It is this biogas which is used in our Greenest tariffs.
Why green gas?
At Tonik, we think it's really important to support the production of gas and electricity from renewable sources. Currently, the majority of the gas used in the UK is from fossil fuels which the world won’t be able to rely on forever. By using green gas, we are helping to reduce carbon emissions and create a more sustainable planet. Making brighter choices about your energy creates a better future for our planet and switching to green gas is a choice we can all make.
Why don’t you provide 100% green gas?
Green gas is only produced in limited quantities. As it's currently delivered on a much smaller scale, green gas is more expensive than standard fossil-fuel gas. If you are on our Greenest tariff, we offset the remaining 90% of fossil fuel gas by investing in a number of carbon offset projects. This means that members on our Greenest tariff have a totally carbon-neutral energy supply.
Does anything have to happen to my home to have green gas?
In short – no. Green Gas is chemically identical to fossil fuel gas but produced from renewable sources, so no changes are required in your home making going greener hassle free!
For our members on the Greenest tariff, we guarantee that for 10% of the gas used, an equal amount of green gas that's been generated from renewable sources gets put back into the grid. This gas is certified under the Renewable Energy Association's Green Gas Certification Scheme. As a result, this proactive approach supports the generation of green gas.
How are your carbon offsets certified?
Our carbon offset certificates are verified under the Clean Development Mechanism (CDM) Gold Standard, the Voluntary Carbon Standard (VCS) scheme or similar. Under these mechanisms, all projects must meet strict criteria regarding their carbon dioxide emission reduction and local benefits. All VCS projects are subject to desk and field audits by both qualified independent third parties and VCS staff to ensure that standards are met and methodologies are properly applied. CDM Gold Standard projects are verified by UN accredited independent auditors.
How do I get in touch?
What's the best way to contact Tonik?
What’s best for you? We’ve got a Birmingham based team who will answer your call. Our number is 0333 344 2686. Lines are open Monday to Fridays, during the hours of 8:00am to 5:00pm.
If you can smell gas, or think fumes containing carbon monoxide are coming from a gas appliance, or a pipeline is struck (even if no gas leak has occurred) call the free Gas Emergency Services line immediately on 0800 111 999.
Open all doors and windows to ventilate your home.
Check gas appliances are off.
Do not turn on or off any electrical switches.
Don’t smoke, light a match or use any type of naked flame.
If there are any electrical security entry locks, open the door manually.
Leave your property, wait outside and notify your neighbours.
If you have a power cut, call your Distribution Network Operator on 105. Before you call, make sure you’ve checked your trip switch in case there is a fault in your home.
What is a smart meter?
A smart meter is the next generation of a gas and electricity meter - they can help you to better understand your energy usage (and wastage!) in near real time. Smart meters will automatically send your daily readings direct to your energy supplier - keeping your monthly bills and live balance accurate...so it's goodbye to estimated bills and manual readings.
Smart meters are going to bring Britain’s energy system into the 21st Century; they will form an important part of the creation of a smart grid which will mean that our energy networks are run in a completely new way.
What are the benefits of smart meters?
Using readings from your smart meter, Tonik will be able to provide you with an up-to-date ‘live balance’ on your account and accurate bills. Also, using the half-hourly data from your smart meter, Tonik will be able to provide you with tailored recommendations on how you can halve your energy bills.
Smart meters can also complement Tonik’s energy-saving products. ‘Smart tariffs’ can help users of battery and electric vehicle technology to access cheaper, renewable energy during off-peak times when one of these products is charging.
How do I read my smart meter?
We know that whilst smart meters are clever, they can sometimes be confusing to read! So we've pulled together some simple hints and tips to help you out. Simply follow the link for more information:
Smart meters can collect both daily meter readings and more detailed half-hourly consumption data.
The data that energy suppliers collect is strongly protected by law. You're in full control over what data you share with us. If you already have a smart meter which we can communicate with, or if you choose to have a Tonik smart meter installed we'll ask you:
how often we collect data from your smart meter
whether you’d like us to use that data to provide you with tailored recommendations on how you can halve your energy bills.
Will Tonik be able to support my existing smart meter?
Alternatively, feel free to email us at email@example.com with a close-up photo of the full front of your gas and electricity meter.
What happens if Tonik can’t support my smart meter?
Even if your existing smart meter isn’t one that is compatible with our systems, we’d still love for you to join Tonik. Your smart meter will just be treated like a traditional meter.
We'll email monthly to remind you when a meter reading is due. Updating your meter readings monthly will ensure your account is billed accurately and keep your 'live balance' up to date.
I don't yet have a smart meter – can Tonik install one for me?
Tonik will be supporting new second generation smart meters ( SMET2) technology from 2019. These meters will be fully supportable by all suppliers and ensure members are able to switch their energy without worrying about losing their smart functionality. We'll let all of our members know when we're ready to install these new and improved meters.
What is an In-Home Display (IHD)?
These digital devices sit in your home to read information from your smart meters. They show in near real-time how much energy is used. If you’ve been supplied with an in-home display by your previous supplier, it’s not guaranteed to work if you choose to switch provider. That’s why we’ve been working to provide you with your own user graph - to make tracking your usage wherever, and whenever you want that much easier!
We’re currently working on rolling the usage graph out to all our members so once it’s available, you’ll see it in 'My Energy Usage' in your Tonik Space account. This will give you access to your daily, monthly and annual consumption, as well as full access to your historical usage, in either kilowatt hours (kWh) or cost (£). What’s more, you can also view both your supplies separately to see exactly how much energy gets used! Please note, however, if you’re getting a new smart meter, you can opt-in to receive an IHD.
What is Charge EV?
Charge EV is Tonik Energy's tariff designed specifically for electric vehicle (EV) drivers. It is our greenest available tariff with 100% electricity, 10% green gas and the remaining 90% gas is carbon offset.
It is a fixed rate tariff, and features the benefits of our other tariffs such as no exit fees and 3% interest on accounts credits. In addition, we're offering rewards such as 2500 EV miles and £40 discount off our EV chargers.
Charge EV is available as a standard or economy 7 tariff.
Why have you designed a specific EV tariff?
We are committed to increasing the uptake of renewable energy in the UK, and we want our members to be part of a cleaner, greener future sooner. So we've designed a tariff with EV drivers in mind - we want to reward our members who make greener choices, by offering them additional benefits like miles credits and discounted EV chargers. We're building a community of like-minded people; welcome to the clean energy revolution.
Do I need a smart meter to be on the Tonik EV tariff?
No, our EV tariff is available across all meter types. Charge EV is available as either a standard or economy 7 tariff.
If you’re interested in economy 7, but you're not sure if your meter supports this, please call our EV team on 0333 344 2686 (option 3), Monday to Friday, 8am - 5pm.
How much will it cost me to charge my electric vehicle (EV)?
Having an EV will save you money on your ‘fuel’ bill! Here's how we worked it out -
The average annual mileage is 7,800 miles* and if 1 kWh equates to 4.2 miles and you charge your EV at home 80% of the time, then 7,800 miles would use 1,500 kWhs of electricity a year. So, on the Charge EV tariff average unit rate for single meters, as of May 2019 16.94p/kWh (inc. VAT), this would cost you £254 annually in electricity to charge or "fuel" your EV. The equivalent cost of fuel for a conventional (gas guzzler) based on the average new car sales weighted MPG of 59.5MPG in 2017**. Assuming again that you travelled 7,800 miles at 80% (same as home charging), you would use 477 litres of fuel. The average combined petrol and diesel pump price in 2018 was 125.7p per litre***, the cost of that fuel would be £600 annually.
As part of being an EV tariff member, we will give you 2500 EV miles - these will appear as a credit on your account split equally over the 12 months.
We calculate this credit based on the amount of electricity needed to travel 2500 miles in the most popular electric vehicle on UK roads, the Nissan Leaf. This has an efficiency of 4.2 miles per kWh (think of EV ‘efficiency’ like miles per gallon in a conventional gas guzzler). Therefore, 2500 miles would require 595.24 kWh of electricity (2500 miles divided by 4.2 miles per kWh). As of May 2019, the average unit rate of the Charge EV v1 Tariff for single-rate meters is 16.94p/kWh. The EV miles credit is therefore currently £100.83 (595.24kWh multiplied by 16.94p/kWh).
How do I get the £40 discount on an EV charger?
Another great benefit of being an EV tariff member, is that we are offering a £40 discount off our EV Smart Chargers . Once you have signed up to Charge EV, give us a call on 0113 815 5366 to talk to our EV Team (Monday to Friday between 9am - 6pm).
If you haven't signed up to our Charge EV tariff, then please click here.
Who will install my EV charger?
If you decide to take advantage of the £40 discount on the EO mini charge point, it will be installed by our award-winning installation partners The Phoenix Works - read more about them in our blog post here.
Do you share my data, and if so, who do you share it with?
Where can I find the terms and conditions for the Charge EV tariff?
Please visit our terms & conditions document, and go to section 23, or click right here.
How does EV charging fit in with Tonik’s ‘Home of the Future’?
Electric Vehicles (EV) are increasingly becoming the obvious choice for a next car purchase by our members – owing much to increases in battery range making them as practical as ever, as well as the now wide selection of EVs being launched by car manufacturers! If you already have or are thinking of getting an EV, getting an EV Charging Point at home is a no-brainer for the following reasons:
They make charging your EV incredibly convenient – when you get home, simply plug in your car in the same way you’d charge your smart phone
By charging primarily at home you’re able to ensure you’re doing so with 100% renewable energy from Tonik – due to EV cars being emission-free, it’s all too easy to forget that if you’re not charging up with renewable energy, then fossil fuels are just being burned elsewhere
Charging at home also gives you access to cheaper ways to charge – with an Economy 7 Tariff you can fill up your EV’s battery with cheap off-peak energy overnight or if you’ve got solar panels you could even charge for free during the day
Our Charge EV tariff has been designed specifically for EV drivers, with a range of excellent benefits and 100% renewable energy. There is also an economy 7 version, so you can access cheap, off-peak energy overnight.
Why should I buy an EV charger from Tonik?
Tonik’s approach to clean energy technology for our members’ homes is simple – we do the hard work for you. We’re a team of energy experts and we pride ourselves on picking the technology solutions for our members which will offer the best long-term value. We believe this is possible by selecting:
Reliable and proven technology that delivers long benefits for our members – the last thing you want is your car not to be fully charged when you’re ready to go to work or do the school run in the morning. The Smart EV chargers we offer have all been selected based on their reliability and range of features, after all, they are a core part of your home infrastructure, so your EV needs to be ready to go when you are.
A technical partner who expertly install technology in your home so that it’s set up to last for years to come (hear more about the great work that our installation partner, The Phoenix Works, does here).
An EV charger which doesn’t disrupt the aesthetic of your home – many EV chargers aren’t particularly pretty and come with untidy leads. Our Smart EV chargers will blend in your homes exterior and are universally compatible with all existing car charging leads.
How do I get an EV charger with Tonik?
Simple, click this link to ‘start a quote’ e-mail us on firstname.lastname@example.org. Our award-winning installation partner, The Phoenix Works – will then get in touch with you once you have provided some details be able to provide you a bespoke quote and arrange your installation date in one simple phone call.
How do I know if Tonik EV Charging is suitable for my home?
EV chargers are suitable for most homes, but our EV team can address any concerns you may have. Usually, as long as you’ve got off-street parking and a small space on an external wall for the charger, you’re good to go. Non-wall mounted options are also available, so we're sure to find a home charger that suits you!
Am I eligible for the £500 OLEV EV Charger installation grant?
The Electric Vehicle Homecharge Scheme (EVHS) provides grant funding towards the cost of Smart EV Chargers at residential properties in the UK. In order to qualify you need (A) off-street parking and (B) to own or be long-term leasing an EV that you took keepership of on or after 1st April 2015. Alternatively, you can also be eligible if you have an EV on order.
For full information on the scheme, please click here.
What is the cost of a Tonik EV charger?
Our Smart EV Chargers with a standard installation starts from £690 (inclusive of VAT and after a £500 OLEV grant). They also come with a 3 year workmanship warranty and a 3 year product warranty. However, if you're a Charge EV member, you can get a £40 discount off the installed cost, from £650 (inc VAT after the £500 OLEV grant), click here to find out more.
Why do I need one – why not just plug in to a normal wall socket?
Dedicated EV charging points at home mean much faster charging than a normal 3-pin plug – usually about 2-3 times quicker. This is important for two main reasons:
Your car will be ready for when you next need to use it – to fully charge a standard EV battery on a 3-pin plug can take on average 10-12 hours, whereas with an EV Charger it can take 4-5 hours.
Switch to Charge EV, our tariff specifically designed for EV drivers, with a range of benefits and 100% renewable energy.
And if you have an economy 7 or smart meter, ensure you’re only charging during off-peak hours. Our cheaper, off peak over-night energy is available for 7 hours a day, so thanks to our Smart EV Chargers, you’ll be able to charge exclusively during that cheaper window.
How does Solar fit in with Tonik’s ‘Home of the Future’?
There’s a renewable energy movement taking place across the UK and solar energy is very much front and centre – we’d love our members to very much be a part of this! Generating your own electricity from Solar Photovoltaic (or PV for short) panels on your roof is great for these reasons:
For each solar panel you install on your roof, you’re helping to change our nation’s fuel mix by reducing our reliance on fossil fuel burning forms of electricity generation – a huge win for the environment and the green credentials of your home
By generating your own renewable electricity, you’re reducing your dependency on buying energy from the grid in the long-term – our panels last for 25+ years so not only are you helping reduce your bill today in terms of electricity you buy from the grid, but you’re protecting yourself for future price rises for years to come
Why should I buy solar panels from Tonik?
Tonik’s approach to clean energy technology is simple – we do the hard work for you. We’re a team of energy experts and we pride ourselves on picking technology solutions which will offer the best long-term value for our members. We believe this is possible by selecting:
Reliable and proven technologies that deliver lasting benefits for our members – not only are our solar panels highly efficient, but they’re installed with the latest “optimiser” technology from SolarEdge meaning you’ll get the most from each and every one of your panels
A technical partner who expertly installs technology in your home so that it’s set up to last for years to come
Solar panels which don’t disrupt the aesthetic of your home – having panels on your roof hasn't always been pretty, but with our all-black and low profile panels we’re bucking the trend for our members and providing solar panels you can be proud to have on your roof
How do I get solar panels with Tonik?
We recommend you firstly get a personalised solar quote online to give you an idea of the costs and benefits of Tonik Solar, after which we’ll need to come to your home for a survey. If you've got any questions you can give our in-house installation experts, The Phoenix Works, a call on 0113 815 5366 (option 2).
After that, it’s plain-sailing! The Phoenix Works will be in touch to arrange an appointment date. During your Home Survey, a solar expert will take measurements, assess your home's structural suitability for solar, discuss the design of your solar systems, and be able to answer any other questions you may have. If you do not have an up-to-date Energy Performance Certificate (EPC) of Grade D or above, then you’ll also receive an updated one for free.
Following the Home Survey, you'll be provided with a final installation proposal. If you decide to go ahead, The Phoenix Works will be back in touch to arrange your installation date – the last step before you can start generating your own 100% renewable electricity at home!
How do I know if Tonik Solar is suitable for my home?
Solar panels are generally suitable for most homes and do not require planning permission. To check solar is right for your roof, we'll ask you some quick questions. The following are the most common reasons a roof would not be suitable for solar panels:
In a state of disrepair or very unstable / weak
Doesn’t have adequate space (an 8-panel system takes up a similar amount of space to two small car parking spaces – and they don’t necessarily need to be next to each other either)
Part of a listed building or in a conservation area (in which case planning permission would be a pre-requisite)
What is the cost of Tonik Solar?
An 8 panel (2.36 kW) solar system with a standard installation costs £6,250 (inclusive of VAT). Tonik Solar also comes in 12 panel (3.54kW) and 16 panel (4.72kW) sizes with prices from £7,750 and £9,250 respectively. Installations come with a 5 year workmanship warranty, while the panels also have a 25 year power-output warranty. Details on standard installations can be found here.
Why have Tonik chosen to install Trina solar panels?
Trina Solar are the world’s largest solar panel manufacturer – and their reliable panels come with an 25 year power output warranty. They pride themselves on adhering to the highest standards of Corporate Social Responsibility – ensuring fair pay and good working conditions for their employees, all while keeping the environmental impacts of their manufacturing process to a minimum. Additionally, their product looks great too – all black, high-efficiency, and low-profile panels which are a real step-up from the bright blue and white residential solar panels of the past and will look great on the roof of your home.
What happens to my solar panels if I move home?
While possible to do so, it generally isn’t very economical to remove solar panels and reinstall them at your new home. Solar panels (especially when highly efficient, long lasting, and in all-black like Tonik’s panels from Trina Solar) are increasingly seen as a significant perk when buying a new home – so we’d recommend factoring them in to the value of the home that you sell or rent.
Monocrystalline panels vs polycrystalline panels - what’s the difference?
Monocrystalline and polycrystalline solar panels are both made out of crystalline silicon, which is the main material used to produce solar panels around the world. Some people claim that one type is inherently better than another, so we’ve put together a short comparison table below:
Higher space efficiency
Lower space efficiency
Ultimately, the differences between monocrystalline and polycrystalline solar panels are small, and the difference in performance is negligible. Whether you select monocrystalline or polycrystalline solar panels is completely your choice. It is more important for consumers to ensure they purchase solar panels from a good brand which prioritises high-quality products and has a strong reputation.
How do Solar Panels work?
Solar panels work by capturing energy from the sun and converting this into electricity which can be used to power your home. Any excess electricity generated is either sent back to the Grid, or can be kept in a solar battery storage system.
How does Battery fit in with Tonik’s ‘Home of the Future’?
Tonik Battery enables your home to optimise its use of cheap and renewable energy in these ways:
By ensuring you maximise the proportion of solar energy you’ve generated that you use within your own home. This means that even when the sun has gone down, you’ll still be able to use your solar energy stored up from earlier in the day.
Additionally, the more of your own generated energy you use, the less you’ll rely on buying energy from the grid (and at a price that’s more than the Feed-In Tariff amount you get for exporting your excess solar to the grid).
Finally, for energy that you do require from the grid, your battery can charge up with off-peak cheaper energy overnight.
Add the above three together (which is exactly what your home battery can do) and you’re reducing your monthly bill while at the same time making the most of the solar energy you generate yourself.
When will Tonik Battery be available?
We plan to launch Tonik Battery in 2018 – initially as an exclusive pilot launch for interested members. If you’d like to register your interest, you can do so here.
Do I need solar panels to qualify for Tonik Battery?
No – but with a smart meter you can charge up your battery overnight with cheaper off-peak energy to then use during the day with an Economy 7 tariff or similar. However, your benefits will be considerably higher if you have solar panels and are able to store any excess electricity you generate too.
Can I pre-register for Tonik Battery?
Not currently – but we’ll be in touch with our existing members first when pre-registration is available.
Home Assistance Cover
Why are Tonik introducing HomeServe?
Tonik are working with HomeServe - one of the UK’s leading home assistance providers to introduce their members to a range of home cover options from boiler, central heating, electrics to plumbing.
How do I get cover for my home?
It’s easiest to apply online by clicking here – where you can read all about the range of home assistance cover options available through HomeServe.
What is the relationship between Tonik and HomeServe?
Tonik Energy Limited is an appointed representative of HomeServe Membership Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA) for general insurance activity under firm reference number 312518.
Can Tonik’s home technologies help to halve my energy bill?
Solar, Battery, and EV Charging can individually make significant savings to your energy bills – and even more so if you have all three working together. Based on an average UK home, Tonik Solar can save up to 50% on your electricity bill and by adding Tonik Battery savings can increase to 70%. And that’s just in the first year – with savings set to increase as grid energy prices continue to trend upwards year-on-year.
Also, while transport isn’t traditionally part of a home’s utility bill, charging up an electric vehicle at home is enormously cheaper than at a petrol / diesel pump. By charging your EV at home, you can run your car at less than 2p per mile – which is less than a fifth the price of petrol or diesel and significantly cheaper than expensive highway-side EV charging points.
When are Solar, Battery, and EV Chargers from Tonik available?
Tonik Solar, Battery & EV Chargers are available now!
What are the environmental benefits of these technologies?
Solar panels on your roof generate 100% renewable energy to use in your home. A home battery can help ensure that the solar you generate is stored for later use (when the sun goes down) and charge up at lower demand times (overnight when prices are cheaper). This avoids the need for quick and dirty methods (like diesel generators) that help balance our country’s energy needs when our national grid is under strain. And finally, an EV charger allows you to charge your car conveniently at home with either energy you’ve generated yourself or with renewable energy from the grid off-peak times.
Installing any of the above technologies (or even all three!) can have a huge impact on the environmental credentials of your home.
Do I need to be a Tonik member?
No. We want to ensure that anyone can access Tonik Solar or our EV charge points. Just give one of our experts a call to find out how you can get these technologies in your home. We are committed to increasing the uptake of renewable energy in the UK, so we're building a community of like-minded people; welcome to the clean energy revolution.
How do I know if Solar, Battery, and EV Chargers are suitable for my home?
In general, most homes are suitable for our technologies with only a few exceptions. If you have any doubts as to whether your home will be suitable:
We’ll ask you some quick questions about your home when we call you back after you've enquired online
If you’d like to proceed after the call, we’ll ask for a few photos of your home so we’ll be able to give you peace of mind that you’re not buying anything from us which won’t be 100% suitable for your home.
Additionally, if you’d like further information on the eligibility criteria of each specific product, this can be found on each of the Tonik Solar, Battery, and EV Charging sections of the FAQs.
Will I need to have a Smart Meter installed?
No – a smart meter isn’t required to have any of Tonik's solar, battery, or EV chargers installed.
Who is Tonik's installation partner?
Tonik has partnered with The Phoenix Works – a renewable technologies installer with a sterling record of empowering UK homes to change the way they use energy. To find out more, check out our blog here.
We've prepared an overview of how we work with The Phoenix Works ('Our Installation Approach') to make it clear to our members exactly where responsibilities sit – you can read it here.
Thank you credit
What is Tonik “Thank you credit”?
Tonik “Thank you credit” is a reward we are offering some of our members when they sign up to particular selected tariffs. This may include existing members renewing. Tonik reserve the right to choose which tariffs the “Thank you credit” on account apply to, when and for how long.
When and how do I get my “Thank you credit”?
Your Tonik “Thank you credit” payments will begin on the start date of your new tariff or supply start date and will appear as a credit on your energy account. The “Thank you credit” will be applied to your Tonik account balance in equal amounts each month across the specified term of your tariff. For example, a £60 “Thank you credit” for a 12-month tariff will be applied at a rate of £5 per month for 12 months.
Can I ask for my credit to be refunded to my bank account?
The Tonik “Thank you credit” may only be used to offset the equivalent value of gas and/or electricity supplied to you by Tonik. There is no cash equivalent. If your account shows a credit balance, then you are only entitled to a maximum credit refund equal to the value of the total number of payments made by you on the account.
Is the “Thank you credit” available on every tariff?
No. The Tonik “Thank you credit” will be available on specific tariffs only, at a particular time and for a certain duration, at Tonik’s discretion. This information will be clear when choosing your tariff.
Does the credit on account impact my direct debit amount?
The Tonik “Thank you credit” will be taken into consideration when determining the level at which your monthly Direct Debit will be set, in the case of renewals only.
How will I know if my “Thank you credit” has been applied?
Your “Thank you credit” will be applied on a monthly basis, and you’ll be able to view this on the first page of your statement. This will appear on your bill as ‘Thank you credit’ of X amount each month.
When will my “Thank you credit” stop being applied to my account?
Your “Thank you credit” payments will stop being applied to your account on either your supply end date, tariff end date or account end date. If you change tariff, supplier or move home and do not take Tonik with you, then you will only receive the relevant qualifying payments.
Applying for FiT
How does FiT work?
The FiT scheme is a government scheme which allows individuals to generate their own electricity using renewable sources and receive payments everything that’s produced. The great thing about the FiT scheme is that homeowners are helping to contribute to the electricity network, whilst using their generation on site which in turn means that their electric bills are reducing.
How do I apply for FiT?
Your MCS certificate must be created on or before 31st March 2019 to be eligible for FiT. We can accept new applications up to 31st March 2020. Download the Tonik FIT New Application form and complete making sure you include the necessary documents.
You will need to make sure that you have a valid MCS certificate and for solar, that the Energy Performance Certificate (EPC) has been completed by a certified assessor before the panels have been commissioned so that you can receive the higher tariff.
Once we’ve got all the necessary information – we’ll do the rest.
What happens once FiT ends?
The FiT Scheme is closed to new installations from 31st March 2019. Any new installations from this date will not be able to claim FiT payments.
If you have recently installed renewable generation and your MCS was created before the 31st March you can still apply for FiT – just send your application to a FiT supplier.
Once you are registered for FiT you can change your FiT supplier by switching your installation to another supplier.
I’ve sent you my application, what happens now?
We review each application thoroughly to make sure that the information is accurate and that you are eligible. If any information is missing or there is a discrepancy, we will contact you within two weeks to request further information.
Once your application has successfully passed our checks, your installation will be registered. We’ll then send you confirmation of your registration details including tariff and payment information, which you will need to sign and return. We’ll also ask you for meter readings, which will be used to calculate the payments that we’ll make to you.
What supporting documents do I need to provide?
We’ll let you know the exact documents that we need from you – but here’s a breakdown of them:
MCS Certificate or ROO-FIT Number
Proof of Address – This could be any of the following; bank statement or utility bill.
Proof of ID - A copy of your driving license or passport.
Proof of Ownership - This can be a copy of your installer’s invoice, or sale and purchase agreement. The invoice or purchase agreement must state ‘Paid in full’ or ‘Full payment received’ so that we know that the panels have been paid for.
EPC (Energy Performance Certificate) or EPC exemption letter.
Letter of authority – If you are applying for a company you will need a letter on company headed paper authorising you to manage the FiT account on their behalf.
Schematicdiagram– If you have a battery storage unit installed, you will need to provide a schematic of the system showing all electrical equipment and the location of the battery.
Lease Agreement – If you do not own the property where the panels are located you must provide a Lease Agreement between yourselves and the homeowner.
How do I change my FiT Licensee?
Changing your FIT Licensee is known as ‘Switching’. If you would like to register your interest in switching your existing Feed in Tariff with us, please provide us some details in the following form: https://tonikenergy.typeform.com/to/udSk39
Alternatively, you can contact our team of experts via email at email@example.com.
You will be sent a form to complete to get the switch in motion. We'll notify your old FIT payment provider and once the switch has been agreed, we’ll ask you for a meter reading which will be the cut-off point with your old provider and Tonik. Don’t worry – you won’t miss out on any FIT payments. Please note, there are no changes to tariffs between FIT providers.
How much will I be paid?
We can’t tell you how much you will be paid until we’re run all the calculations and begun to process your payment. Once you’re registered, we’ll give you the details of our payment schedule, which is completed on a quarterly basis.
The payment amount depends on how much you’ve generated between reads and the tariff that you’re on.
Don’t forget that solar will generate more in summer, and other technologies such as wind and hydro generate more in the winter!
What tariff will I be on?
The amount you will be paid per kWh of electricity your system produces is determined once the installation has been registered onto a central industry system.
The tariff will be calculated based on several factors including; technology type, total installed capacity, your eligibility date, the energy efficiency rating and the number of FiT sites you, the generator, or your nominated recipient receive payments for.
Your tariff will increase slightly each year in line with inflation. A full list of tariff tables can be found on Ofgem’s website.
Payments are made quarterly and can only begin once the installation has been fully registered. The payment will begin from your start read. Send your application form as early as possible and ensure that your start meter reading is for the day you send the form, so that you are paid for as much generation as possible.
Once the registration process is complete, we’ll request a meter reading during the next quarter, every March, June, September and December. Payment will be made to you approximately 6 – 8 weeks later.
How is my payment calculated?
We use your meter readings to calculate how much you’ve generated for each period. The first valid meter read we receive with your application will be used to start payments. Your start read, or the latest read you have been paid on is then subtracted from the latest read to calculate how much has been generated. The generation payment amount is calculated using the generation amount and the tariff rate. Deemed export is calculated using half the generation amount and the export tariff rate.
You’ll never miss any payment, even if you aren’t able to submit a read for one quarter. You’ll always receive payment from the start reading, right up to the last final payment in about 20 years’ time.
How do I get paid?
We request your bank details on the application form to make sure there are no delays when we make your payment.
We will pay you into your nominated account - and send you your payment statement. We aim to pay you five working days after we have received the money from Ofgem.
Can you use my commissioning read as my start read?
Tonik will make all of this clear through the application process, but the start reading for your account must be on or after your eligibility date, which is usually the day we receive your application form.
To make sure you don’t miss out, make sure you submit a full application the day your system has been commissioned. If you provide your commissioning read but the application is not received for several more days, you will have to provide a new reading as your start read.
Who is responsible for reading my generation meter?
It’s your responsibility to read your meter and by providingus with a meter reading each quarter we’ll be able to make your payments.
Don’t worry if you miss a quarter as we’ll always pay you from the date up to where your last payment was made. If you haven’t got a record of this, don’t worry – we do.
Tonik is required to send an qualified inspector to read your meter every two years to validate the accuracy of your meter readings, but it’s important to note this is for accuracy, only – we can’t make your payments based on that inspection.
How often should I submit meter readings?
Meter readings should be given around the 15th of March, June, September and December. We’ll send a request shortly before the due date and will provide you with a schedule as part of your registration process
Providing reads each quarter means that you’ll receive regular payment and we’ll have an accurate view of your generation, which will help us verify your generation amounts.
Don’t worry if you cannot provide a read by the deadline – we’ll make sure you don’t miss out! You can submit a read during the following quarter and your payment will include generation for both quarters.
Not found the answer you were looking for?
Our Member Services Team would be happy to help. They are available Monday to Fridays, 8:00am to 5:00pm. If you need any help outside of these hours please contact us by email.