Find out more about cookies
Help and Advice
Please find below a selection of questions that we're frequently asked by our Members, covering a range of topics from switching to our fuel mix. And if you can't find the answer you're looking for you can always contact us.
Switching usually takes 3 weeks to complete. When you complete your application with Tonik, you'll receive your welcome pack and confirmation of your Direct Debit shortly after. Things will go quiet our end for the next 14 days as you enter what's called a cooling off period which is your time to make sure you're happy with your chosen provider and tariff.
The next time you hear from us will be 5 days before your supply switch date, where we'll email you asking for opening meter readings and provide you with your link to register your Tonik Space account. Your opening meter readings will be used to open your account, and will also be sent to your old provider to final bill you, and close your account which can take up to 30 days.
Unfortunately not. Your supply start date is only determined once the transfer process is underway. We are not able to guarantee a specific supply start date until a few weeks into the process. We will, however, email you once the transfer is underway to confirm this date. The switch takes around 3 weeks to complete from the date you've signed up.
Your first Direct Debit payment is taken on your supply start date (the day we begin supplying your property with energy). Your ongoing monthly payments will be taken on the same date each month moving forward. You can change your Direct Debit payment date to suit you after your first Direct Debit has been taken. You can do this through your secure online account which you will be given access to a few days before your supply start date.
Your first bill can take a few weeks to be processed, as we wait for your opening meter readings to be validated first. To make sure your account doesn't fall behind, we take your fixed Direct Debit in advance.
A couple of weeks into the transfer we'll contact you and ask for your opening meter readings. We'll send these to your previous provider who will close your account once validated. It can take up to 30 days for this to happen, so you won't receive your final bill straight away. After your final bill has been generated, if you are in credit they will arrange to send this money back to you directly as a refund.
Important: It can take a few weeks after your switch has completed to us, for you to receive your final statement from your old provider.
You can begin the process of changing suppliers within the final 49 days of your contract end date, without incurring any exit fees. Each energy provider is different, so it's always worth checking before you begin switching if you will be charged exit fees.
From time to time, your existing supplier might object to you switching away from them. This is usually due to debit on an account, or missing information that is required before they can let your supply go.
We'll send you an email letting you know that you'll need to contact your existing provider to resolve the issue. Unfortunately, we are not able to do this on your behalf, however, once the objection is resolved and lifted from your account please get in touch with us. We'll continue with your switch from this point.
To keep things simple, we set your Direct Debit date to be the same day that we start to supply you. After your first payment has been taken, you can then amend your payment date and/ or your bank account details. You can do this through your online Tonik Space account which you'll be given access to via email 5 days before your supply is due to switch.
When you pay by Direct Debit and your account is in credit, an interest of 3% per annum will be awarded on the first £1000 of that credit balance.
This reward will be credited to your Tonik Energy account every month which can be viewed on the first page of your statement. If you leave Tonik Energy, the reward will be credited to your final bill. For further details on how the credit balance reward is calculated and paid, please see our Terms & Conditions.
Once your first payment has processed and your first statement has been produced, we will review your account to check you're paying the right amount. If you've not heard from us at this point, all is well and we're happy you're paying the right amount.
We'll then repeat this at 6 months, making sure your account is healthy and your usage is covered by your monthly payments. You may get an email from us if we feel your Direct Debit needs changing, outlining how we have come to the proposed new Direct Debit figure.
To ensure that your Direct Debit review is accurate, we'd encourage you to provide regular meter readings each month. This ensures your consumption information and data is accurate and up to date and enable us to get a better idea of how much you should be paying. If you don't have a regular meter reading in the account, we will complete the review on estimated readings (what the system predicts you've used based on historical data).
After a Direct Debit review is completed, an email will be sent to you detailing the changes to your monthly payment. If you don't agree with the new amount that has been calculated please do get in touch on 0333 344 2686. Alternatively, you can email us at firstname.lastname@example.org and our Member Support Team will be happy to assist further.
No. We review our members Direct Debits every 6 months and shortly after your first payment is completed, just to check you're paying the right amount for your usage. Monitoring your live balance each month can also help keep track of your usage and ensure your account remains healthy all year around.
You might find your account has a larger credit balance than normal which could be caused by a few things. You may be due to input some up to date meter readings, but this could also be due to the time of year. It's normal for your usage to fluctuate higher during winter, and lower as the summer months creep in. We review our member's payments every 6 months to help our members end their fixed term at a zero balance (or thereabouts).
The credit you build during the summer acts as a buffer when it's colder and your usage is higher, so we would advise against removing all credit from your account. If you would like to discuss having your credit paid back to you, you can call us on 0333 344 2686. Alternatively, email us at email@example.com.
Remember, whilst you're in credit your account is earning 3% interest on the first £1,000 of your credit balance, which gets credited to your account monthly.
We're sorry you're leaving us! Once your final statement has been produced you will see your final credit balance along with any interest that's due. Within 14 days of this statement being produced, you will receive your outstanding credit balance back into the bank. This will be refunded back to the bank account that we received your monthly payments from.
Important: Your final bill can take up to 30 days to be processed due to your closing meter readings being validated.
We're sorry you're leaving us! Once your final statement has been produced you will see your final debit balance. Within 14 days of this statement being produced, we will collect the outstanding balance from the bank account that we received your monthly payments from. The first page of your final bill will confirm the date we will take this last payment.
Annual Statements are provided to you as information only and are not a request for payment. Your Annual Statement contains important information about your energy usage and tariff over the last 12 months. You can use this information to compare your existing tariff with others available from Tonik or elsewhere. We recommend that you ﬁle this away somewhere safe - it may be handy in the future.
We will send you an email 49 days before your current tariff ends along with another reminder 5 days before your tariff comes to an end. Your email reminder will prompt you to log into your Tonik Space account, where you'll be guided through to the renewals page to view your new tariff options.
Alternatively, you can head for the 'Renew Tariff' tab when you log in via the homepage, however, please be aware this will only appear in your Tonik Space when you're within the 49-day window.
Once you've chosen your new fixed tariff, this will take effect from the day after your existing tariffs end date. You'll receive an email as soon as your renewal is completed with your tariff breakdown and confirmation of your chosen tariff.
You may see your available tariffs at renewal are higher than your existing tariff. We're committed to supplying green energy at affordable prices to our members, however, due to the wholesale price of electricity and gas increasing by 25% since the start of 2018 our tariffs have had to increase to reflect this.
A number of energy suppliers have ceased trading lately due to selling energy at unsustainably low prices, unaware of the significant costs associated with supplying gas and electricity. The prices of our tariffs reflect the current economic and environmental conditions while ensuring we remain just as sustainable as the renewable energy provided to your home.
If you've not renewed your tariff by your existing tariff end date, we'll let you know in an email that you're now on our standard variable tariff called 'Life Energy'. This might not be the cheapest option for you, so you will still be able to renew through the 'Renewal' page in Tonik Space at any time.
Our regulator (Ofgem) provide energy suppliers like ourselves specific rules, meaning we are required to put our members onto what they call the cheapest default tariff at the point of renewal. This can be a standard variable tariff or a fixed rate tariff (at the same price, or cheaper than our standard variable tariff), ensuring we cannot tie you in with exit fees.
To give you plenty of notice, we start sending email reminders from 49 days before your tariff ends explaining the options available to you and directing you to our latest deals, along with the tariff you'll move to if you take no action. Our aim is to be transparent with our members, ensuring that clear information is provided to make the best choices when the time comes to renew.
You will need to use your personalised barcode in your online Tonik Space account to make your payments.
Each month you will receive a bill via email telling you how much is due. Please make your bill payments, in full, at a PayPoint store within 10 working days. Scan your barcode to bring up your account details and how much is owed; you will then be prompted to make your payment.
You are required to pay the balance stated on your bill, in full, within 10 working days of the date the bill was generated. The date you are expected to make your payment by is clearly displayed on the front page of your bill.
When you make your payment at a PayPoint store, you will receive a receipt from the store as proof of payment. We will be notified of your payment within 24 hours of the payment taking place and we will update your account with the payment made. Please keep your receipt as proof of payment.
You are required to pay the balance on your latest bill, in full, within 10 working days. If you do not make the payment, you can expect to receive reminders for payment. If you continue not to make payments, we may export the collection of the balance to an external debt collection agency to collect the debt on our behalf.
You will need to use your personalised barcode in your online Tonik Space account to make your payments. Take your barcode(s) to your nearest PayPoint store where you will be able to apply credit to your meter.
Smallest amount is £1.00 and largest amount is £99.00 per meter, per top up.
Once you make your payment at a PayPoint store and the payment is confirmed, your meter will be topped up and the balance on your meter will be updated within 30 minutes.
You'll receive a receipt from the store as proof of payment; you should see a “vend code” on it. All payments that are successful will have a vend code listed and if it does not show a 20-digit code on the receipt then the payment has not gone through.
Please call us on 0333 344 2686 Monday-Friday, between 08:00am and 5:00pm and talk to our Member Services Team - we'll do everything we can to help you work things out.
Your IHD will alert you when you’re below £2.00 credit. If your meter runs out of credit, you can activate “emergency credit” which means you have an additional £5.00 worth of credit to use before being off supply.
If you have already used your emergency credit and have not paid it all back yet, you will be unable to access it again. If you want to use your emergency credit again, you must pay the amount of emergency credit used and have positive credit over the required threshold, set at £2.00.
All you need to do is top up and make sure you add enough to cover what you spent whilst in emergency or friendly credit. You will need to top up more than the emergency credit limit to be able to use it again. For example, if the full emergency credit limit has been used (£5.00), then you will need to top up at least £7.00 (the £5.00 of emergency credit used plus the £2.00 required threshold) to be able to access emergency credit again.
Between 4pm and 8am Monday to Friday, all day Saturday and Sunday, until 8am on Monday, and on any bank holiday. If you run out of credit on your meter during any one of these times, friendly credit will be applied.
Alerts can be programmed into your IHD to make you aware that your credit is running low. On the IHD, go to “Menu” then “Settings” and “Credit Alert” to set when you would like to be alerted about your remaining credit balance.
Your IHD will alert you when you are below £2.00 credit.
You can also check your meter as this will tell you your credit balance.
Your IHD displays information about energy usage, current credit amount, tariff details, list of top ups etc.
You cannot top up on the IHD, but you can apply a vend code through it (20 digit code on your top up receipt). You do this by pressing “Payment” on your IHD and then typing the vend code into the keypad. If the IHD does not have signal you will need to top up via the meter by pressing “A”.
You should always keep the receipt of the transaction from the PayPoint store, it will have a 20 digit vend code on it. If a top up hasn’t gone onto your meter, then you may be able to input the vend code associated with that transaction.
If you go off supply, the first thing you should do is top-up your meter. If you’re unable to-top up your meter, please call us on 0333 344 2686 Monday-Friday, between 08:00am and 5:00pm and talk to our Member Services Team - we'll do everything we can to help you work things out.
After you top up, you will need to press “A” then “B” on the meter to go back on supply.
If there is a problem with the power supply in your area, please call 105.
We want to make sure we bill you as accurately as possible and regular meter readings help us do this. Ideally, we'd like a meter reading every month to ensure each bill is accurate, which can be done online in your Tonik Space account.
If you can't provide us with a meter reading, don't worry as we'll send you a statement based on estimated readings. If you have a smart meter that was installed by us, you don't need to do this as your readings will automatically be sent to us.
We provide your last billed readings online into your account which appear in the pre-populated boxes. This is to help ensure the new readings you give us next follow on correctly. You would simply write your meter readings over the pre-populated ones to submit.
If you are unable to submit your meter reading, please do get in touch and our Member Support Team can assist you further.
Of course! When you contact us to close your old account, you'll have the option to sign up your new address. We will complete a quote with you over the phone and start the switching process to your new property which would take approx. 21 days.
We would suggest that you contact the current provider of your new home by giving them a call. It's important that you let them know your move-in date along with some meter readings and notify them that you intend to switch away. If this step is not completed, your existing provider of the new address may object to the switch.
Give us a call on 0330 403 0050 so we can get your account set up. When you get in touch, we'll ask you for the following details…
Meter readings from when you moved in (don’t worry if you don’t have these)
Account number and sort code
Our Member Services Team will talk you through our different tariffs and get your account registered. We do hope you choose to stay, but if you do decide to go elsewhere, remember none of our tariffs have exit fees.
Important: The above step must be completed before switching away, as we need to ensure that you are billed correctly for the energy used for the interim period, otherwise we may object to your switch.
This is certainly something we can look at when finalising your account. For us to transfer your tariff and credit balance to your new property, you would need to be moving to the same postal area. Our Member Services Team will be happy to check if this is possible when updating your account details. Get in touch with our Member Services Team on the day of your move (or as close to this as possible) by emailing us at firstname.lastname@example.org or, you can call us on 0333 344 2686.
Get a friend or family member to switch to Tonik by sharing your unique referral link, and you’ll both receive a £25 credit added to both your accounts. Share your referral link to who you please and however many times you like.
Once you’re on supply, your unique referral link will become available in Tonik Space for you to start sharing the love. Get your friends or family to follow the hyperlink, get a quote and sign up to us and when their supply has switched (in approx. 21 days), you’ll both receive an email confirming that the £25 credit has been applied to both your accounts. The more your share, the more you’ll earn. It’s that simple!
Simply log into your Tonik Space account and head for the ‘Refer a Friend’ tab. Here, you can either share your link by copy/pasting the hyperlink into whatever messaging service you like, or you can use the social share buttons to share the love on your chosen social media page.
Remember, your hyperlink will become available in Tonik Space once your switch has completed. Use your link as many times as you like, and providing you remain on supply with us, the link will not expire.
When a friend has followed the shared hyperlink and signed up to Tonik, you will receive an email to confirm this has happened. Once your friend has switched to us (in approx. 21 days) your bonus payment will be applied to both accounts within 14 days. An email will be sent to both of you confirming the bonus payment has been processed.
Important: The referral can ONLY take place online by signing up through the Refer a Friend hyperlink you have shared. If the link has not been used, or your friend has signed up in any other way such as through a price comparison site or over the phone, unfortunately, we won’t be able to apply the £25 bonus to your accounts.
You can monitor your ongoing referrals online in Tonik Space through the Refer a Friend tab. This will show you who’s used your hyperlink, who has signed up successfully, and when the £25 bonus has been applied to your accounts.
Your £25 credit will also appear on the first page of your next statement and will appear as ‘Refer a Friend Bonus’.
Once the £25 bonus has been applied, interest will be paid on your overall credit balance (including your bonus payment) at 3%, providing you remain in credit. Your live balance can be viewed online in Tonik Space.
The £25 bonus can only be used against your energy consumption on your Tonik account and is non-transferable, has no cash pay-out or cash alternative.
No. When your friend clicks the link, the only information you will both see throughout the referral journey is first names and initial of the surname (for example John S). They will not see your information, and you will not see theirs.
When checking your ongoing referrals in Tonik Space, you will see the status of their switch (for example ‘live’ or ‘coming on supply’) along with the date that your bonus payments have completed.
If a switch is cancelled before the supply start date, unfortunately, neither person will receive the £25 bonus. For a referral to be successful and the bonus payment to take place, both parties must be on supply with Tonik.
To confirm if a switch has been cancelled or completed, you can monitor the progress of any ongoing referrals by logging into your Tonik Space and checking the 'Refer a Friend' tab.
Once you have received your final statement (in approx. 30 days after your supply has switched away) you will see a surplus credit balance on the first page of your bill. Tonik will refund you up to the equivalent amount that you have paid by Direct Debit.
All our tariffs are made up of 100% renewable electricity. Our Greenest tariffs include a further 10% green gas and goes greener still by offsetting the carbon emissions from the remaining 90% of fossil fuel gas. We do this through an inspiring project in the Kasigau Corridor of Kenya.
Our green gas, also known as biomethane, is generated by anaerobic digestion (AD). AD is a natural process in which organic material is broken down into fertiliser and biomethane. This organic material could be anything from leftover food to farm waste (also known as slurry). It is this biogas which is used in our Greenest tariffs.
At Tonik, we think it's really important to support the production of gas and electricity from renewable sources. Currently, the majority of the gas used in the UK is from fossil fuels which the world won’t be able to rely on forever. By using green gas, we are helping to reduce carbon emissions and create a more sustainable planet. Making brighter choices about your energy creates a better future for our planet and switching to green gas is a choice we can all make.
Green gas is only produced in limited quantities. As it's currently delivered on a much smaller scale, green gas is more expensive than standard fossil-fuel gas. If you are on our Greenest tariff, we offset the remaining 90% of fossil fuel gas by investing in a number of carbon offset projects. This means that members on our Greenest tariff have a totally carbon-neutral energy supply.
In short – no. Green Gas is chemically identical to fossil fuel gas but produced from renewable sources, so no changes are required in your home making going greener hassle free!
For our members on the Greenest tariff, we guarantee that for 10% of the gas used, an equal amount of green gas that's been generated from renewable sources gets put back into the grid. This gas is certified under the Renewable Energy Association's Green Gas Certification Scheme. As a result, this proactive approach supports the generation of green gas.
Our carbon offset certificates are verified under the Clean Development Mechanism (CDM) Gold Standard, the Voluntary Carbon Standard (VCS) scheme or similar. Under these mechanisms, all projects must meet strict criteria regarding their carbon dioxide emission reduction and local benefits. All VCS projects are subject to desk and field audits by both qualified independent third parties and VCS staff to ensure that standards are met and methodologies are properly applied. CDM Gold Standard projects are verified by UN accredited independent auditors.
If you can smell gas, or think fumes containing carbon monoxide are coming from a gas appliance, or a pipeline is struck (even if no gas leak has occurred) call the free Gas Emergency Services line immediately on 0800 111 999.
Open all doors and windows to ventilate your home.
Check gas appliances are off.
Do not turn on or off any electrical switches.
Don’t smoke, light a match or use any type of naked flame.
If there are any electrical security entry locks, open the door manually.
Leave your property, wait outside and notify your neighbours.
If you have a power cut, call your Distribution Network Operator on 105. Before you call, make sure you’ve checked your trip switch in case there is a fault in your home.
Smart meters measure your gas and electricity usage in the same way that your current traditional meters do – but the main difference is that they can digitally send your meter readings direct to your energy supplier.
This means you no longer need to spend time sending in monthly meter reads, as your smart meter will automatically do this for you. Every UK household has the option to get a smart meter installed by their supplier at no extra cost.
Using readings from your smart meter, Tonik will be able to provide you with an up-to-date ‘live balance’ on your account and accurate bills. Also, using the half-hourly data from your smart meter, Tonik will be able to provide you with tailored recommendations on how you can halve your energy bills.
Smart meters can also complement Tonik’s energy-saving products. ‘Smart tariffs’ can help users of battery and electric vehicle technology to access cheaper, renewable energy during off-peak times when one of these products is charging.
Smart meters can collect both daily meter readings and more detailed half-hourly consumption data.
The data that energy suppliers collect is strongly protected by law. You're in full control over what data you share with us. If you already have a smart meter which we can communicate with, or if you choose to have a Tonik smart meter installed we'll ask you:
how often we collect data from your smart meter
whether you’d like us to use that data to provide you with tailored recommendations on how you can halve your energy bills.
Tonik will be supporting new second generation smart meters ( SMET2) technology from 2019. These meters will be fully supportable by all suppliers and ensure members are able to switch their energy without worrying about losing their smart functionality. We'll let all of our members know when we're ready to install these new and improved meters.
These digital devices can sit inside your home and take information from your smart meter to show you in near real-time how much energy you're using in pounds and pence.
If you already have an in-home display provided by your previous supplier, we can’t guarantee that it will continue to work when you switch supplier. However, don’t worry – this won’t impact your electricity or gas supply and also you’ll still be able to get accurate bills from your smart meter readings. With each new smart meter installation, our members also have the option to receive an IHD.
Charge EV is Tonik Energy's tariff designed specifically for electric vehicle (EV) drivers. It is our greenest available tariff with 100% electricity, 10% green gas and the remaining 90% gas is carbon offset.
It is a variable rate tariff, and features the benefits of our other tariffs such as no exit fees and 3% interest on accounts credits. In addition, we're offering rewards such as 2500 miles a year, £40 discount off our EV chargers and a pair of tickets to Fully Charged Live 2019.
Charge EV is available as a standard or economy 7 tariff.
We are committed to increasing the uptake of renewable energy in the UK, and we want our members to be part of a cleaner, greener future sooner. So we've designed a tariff with EV drivers in mind - we want to reward our members who make greener choices, by offering them additional benefits like miles credits, discounted EV chargers and event tickets. We're building a community of like-minded people; welcome to the clean energy revolution.
We want to offer all our EV tariff members the same benefits, so it made sense that they all paid the same price. The best way to do this, was to make Charge EV a variable tariff. That way, our members can enjoy all the great things being part of our community brings, for as long as they like. Rewarding you to stay - that's being part of Team Tonik!
Having an EV will save you money on your ‘fuel’ bill! Here's how we worked it out -
The average annual mileage is 7,800 miles* and if 1 kWh equates to 4.2 miles and you charge your EV at home 80% of the time, then 7,800 miles would use 1,500 kWhs of electricity a year. So, on the Charge EV tariff average unit rate for single meters, as of April 2019 17.30p/kWh (inc. VAT), this would cost you £260 annually in electricity to charge or "fuel" your EV. The equivalent cost of fuel for a conventional (gas guzzler) based on the average new car sales weighted MPG of 59.5MPG in 2017**. Assuming again that you travelled 7,800 miles at 80% (same as home charging), you would use 477 litres of fuel. The average combined petrol and diesel pump price in 2018 was 125.7p per litre***, the cost of that fuel would be £600 annually.
As part of being an EV tariff member, we will give you 2500 miles, every year - these EV miles will appear as a credit on your account.
We calculate this credit based on the amount of electricity needed to travel 2500 miles in the most popular electric vehicle on UK roads, the Nissan Leaf. This has an efficiency of 4.2 miles per kWh (think of EV ‘efficiency’ like miles per gallon in a conventional gas guzzler). Therefore, 2500 miles would require 595.24 kWh of electricity (2500 miles divided by 4.2 miles per kWh). As of April 2019, the average unit rate of the Charge EV Tariff for single-rate meters is 17.30p/kWh. The EV miles credit is therefore currently £103.00 (595.24kWh multiplied by 17.30p/kWh).
You’ll get 1250 miles (equivalent of £51.50) after your supply start date, which is usually up to 30 days after you’ve signed up with us. We'll also email you to let you know when your first EV miles credit has been applied. Then for every 6-months you remain on the Charge EV tariff, you will receive another 1250 EV miles credit.
We’re pretty pleased to say that we're currently offering our EV tariff members a pair of tickets to Fully Charged Live 2019! This will apply to the first 250 members who sign up to Charge EV and are still on supply on 30th April 2019. If you are one of those lucky few, we’ll e-mail you nearer the time with details on how to claim your tickets (for the full three day event in June) – so keep your eyes peeled (and better check that junk mail too)!
Another great benefit of being an EV tariff member, is that we are offering a £40 discount off an EO mini charge point. Once you have signed up to Charge EV, give us a call on 0333 344 2686, and select option 1 to talk to our EV Team (Monday to Friday between 8am - 5pm).
If you haven't signed up to our EV tariff, then please click here.
If you decide to take advantage of the £40 discount on the EO mini charge point, it will be installed by our award-winning installation partners The Phoenix Works - read more about them in our blog post here.
Electric Vehicles (EV) are increasingly becoming the obvious choice for a next car purchase by our members – owing much to increases in battery range making them as practical as ever, as well as the now wide selection of EVs being launched by car manufacturers! If you already have or are thinking of getting an EV, getting an EV Charging Point at home is a no-brainer for the following reasons:
They make charging your EV incredibly convenient – when you get home, simply plug in your car in the same way you’d charge your smart phone
By charging primarily at home you’re able to ensure you’re doing so with 100% renewable energy from Tonik – due to EV cars being emission-free, it’s all too easy to forget that if you’re not charging up with renewable energy, then fossil fuels are just being burned elsewhere
Charging at home also gives you access to cheaper ways to charge – with a Smart Charging Tariff you can fill up your EV’s battery with cheap off-peak energy overnight or if you’ve got solar panels you could even charge for free during the day
Our Charge EV tariff has been designed specifically for EV drivers, with a range of excellent benefits and 100% renewable energy. There is also an economy 7 version, so you can access cheap, off-peak energy overnight.
Tonik’s approach to clean energy technology for our members’ homes is simple – we do the hard work for you. We’re a team of energy experts and we pride ourselves on picking the technology solutions for our members which will offer the best long-term value. We believe this is possible by selecting:
Reliable and proven technology that delivers long benefits for our members – the last thing you want is your car not to be fully charged when you’re ready to go to work or do the school run in the morning, which is why we’ve picked the eoMINI due to its hardiness and quick charging times (meaning you can complete your charge nearly three times quicker than a standard 3-pin electrical socket).
A technical partner who expertly install technology in your home so that it’s set up to last for years to come (hear more about the great work that our installation partner, The Phoenix Works, does here).
An EV charger which doesn’t disrupt the aesthetic of your home – many EV chargers aren’t particularly pretty and come with untidy leads. Instead, the eoMINI is (as the name suggests) compact and blends in sympathetically with the exterior of your home and is universally compatible with all existing car charging leads.
The first step is to give our EV team a call on 0333 344 2686 (select option 1) or e-mail us on EV@tonikenergy.com. They'll take a few details from you and then transfer you straight across to our award-winning installation partner, The Phoenix Works – who will be able to provide you a bespoke quote and arrange your installation date in one simple phone call.
EV chargers are suitable for most homes, but our EV team can address any concerns you may have. Usually, as long as you’ve got off-street parking and a small space on an external wall for the charger, you’re good to go. Non-wall mounted options are also available, so we're sure to find a home charger that suits you!
The Electric Vehicle Homecharge Scheme (EVHS) provides grant funding towards the cost of EV Chargers at residential properties in the UK. In order to qualify you need (A) off-street parking and (B) to own or be long-term leasing an EV that you took keepership of on or after 1st April 2015. Alternatively, you can also be eligible if you have an EV on order.
For full information on the scheme, please click here.
Our eoMINI (7.2 kW) with a standard installation starts from £479 (inclusive of VAT and after a £500 OLEV grant). It also comes with a 3 year workmanship warranty and a 3 year product warranty. However, if you're a Charge EV member, you can get a £40 discount off the installed cost, from £439 (inc VAT after the £500 OLEV grant), click here to find out more.
Dedicated EV charging points at home mean much faster charging than a normal 3-pin plug – usually about 2-3 times quicker. This is important for two main reasons:
Your car will be ready for when you next need to use it – to fully charge a standard EV battery on a 3-pin plug can take on average 10-12 hours, whereas with an EV Charger it can take 4-5 hours.
Switch to Charge EV, our tariff specifically designed for EV drivers, with a range of benefits and 100% renewable energy.
And if you have an economy 7 or smart meter, ensure you’re only charging during off-peak hours. Our cheaper, off peak over-night energy is available for 7 hours a day, so thanks to the eoMINI, you’ll be able to charge exclusively during that cheaper window.
EO Charging are an exciting company who, like us at Tonik, are aiming to help bring change to the way that homes across the UK use their energy. The eoMINI is, as the name suggests, a compact charging unit that won’t look out of place installed at your home. They’re affordable and reliable. They’ve also got some neat features too – including local load balancing to ensure your home doesn’t feel the strain of charging your EV.
There’s a renewable energy movement taking place across the UK and solar energy is very much front and centre – we’d love our members to very much be a part of this! Generating your own electricity from Solar Photovoltaic (or PV for short) panels on your roof is great for these reasons:
For each solar panel you install on your roof, you’re helping to change our nation’s fuel mix by reducing our reliance on fossil fuel burning forms of electricity generation – a huge win for the environment and the green credentials of your home
By generating your own renewable electricity, you’re reducing your dependency on buying energy from the grid in the long-term – our panels last for 25+ years so not only are you helping reduce your bill today in terms of electricity you buy from the grid, but you’re protecting yourself for future price rises for years to come
Tonik’s approach to clean energy technology is simple – we do the hard work for you. We’re a team of energy experts and we pride ourselves on picking technology solutions which will offer the best long-term value for our members. We believe this is possible by selecting:
Reliable and proven technologies that deliver lasting benefits for our members – not only are our solar panels highly efficient, but they’re installed with the latest “optimiser” technology from SolarEdge meaning you’ll get the most from each and every one of your panels
A technical partner who expertly installs technology in your home so that it’s set up to last for years to come
Solar panels which don’t disrupt the aesthetic of your home – having panels on your roof hasn't always been pretty, but with our all-black and low profile panels we’re bucking the trend for our members and providing solar panels you can be proud to have on your roof
We recommend you firstly get a personalised solar quote online to give you an idea of the costs and benefits of Tonik Solar. If you've got any questions you can give our Tonik Product Specialists a call on 0333 344 2686 (option 3). Alternatively, if you're ready to power on you can make a £99 payment over the phone or online for a Tonik Solar Home Survey (the value of which is refunded if you proceed with a Tonik Solar installation).
After that, it’s plain-sailing! Our expert installation partner, The Phoenix Works, will be in touch to arrange an appointment date. During your Home Survey, a solar expert will take measurements, assess your home's structural suitability for solar, discuss the design of your solar systems, and be able to answer any other questions you may have. If you do not have an up-to-date Energy Performance Certificate (EPC) of Grade D or above, then you’ll also receive an updated one for free.
Following the Home Survey, you'll be provided with a final installation proposal. If you decide to go ahead, The Phoenix Works will be back in touch to arrange your installation date – the last step before you can start generating your own 100% renewable electricity at home!
Solar panels are generally suitable for most homes and do not require planning permission. To check solar is right for your roof, we'll ask you some quick questions. The following are the most common reasons a roof would not be suitable for solar panels:
In a state of disrepair or very unstable / weak
Doesn’t have adequate space (an 8-panel system takes up a similar amount of space to two small car parking spaces – and they don’t necessarily need to be next to each other either)
Part of a listed building or in a conservation area (in which case planning permission would be a pre-requisite)
An 8 panel (2.36 kW) solar system with a standard installation costs £6,250 (inclusive of VAT). Tonik Solar also comes in 12 panel (3.54kW) and 16 panel (4.72kW) sizes with prices from £7,750 and £9,250 respectively. Installations come with a 5 year workmanship warranty, while the panels also have a 25 year power-output warranty. Details on standard installations can be found here.
Trina Solar are the world’s largest solar panel manufacturer – and their reliable panels come with an 25 year power output warranty. They pride themselves on adhering to the highest standards of Corporate Social Responsibility – ensuring fair pay and good working conditions for their employees, all while keeping the environmental impacts of their manufacturing process to a minimum. Additionally, their product looks great too – all black, high-efficiency, and low-profile panels which are a real step-up from the bright blue and white residential solar panels of the past and will look great on the roof of your home.
While possible to do so, it generally isn’t very economical to remove solar panels and reinstall them at your new home. Solar panels (especially when highly efficient, long lasting, and in all-black like Tonik’s panels from Trina Solar) are increasingly seen as a significant perk when buying a new home – so we’d recommend factoring them in to the value of the home that you sell or rent.
Monocrystalline and polycrystalline solar panels are both made out of crystalline silicon, which is the main material used to produce solar panels around the world. Some people claim that one type is inherently better than another, so we’ve put together a short comparison table below:
Higher space efficiency
Lower space efficiency
Ultimately, the differences between monocrystalline and polycrystalline solar panels are small, and the difference in performance is negligible. Whether you select monocrystalline or polycrystalline solar panels is completely your choice. It is more important for consumers to ensure they purchase solar panels from a good brand which prioritises high-quality products and has a strong reputation.
Tonik Battery enables your home to optimise its use of cheap and renewable energy in these ways:
By ensuring you maximise the proportion of solar energy you’ve generated that you use within your own home. This means that even when the sun has gone down, you’ll still be able to use your solar energy stored up from earlier in the day.
Additionally, the more of your own generated energy you use, the less you’ll rely on buying energy from the grid (and at a price that’s more than the Feed-In Tariff amount you get for exporting your excess solar to the grid).
Finally, for energy that you do require from the grid, your battery can charge up with off-peak cheaper energy overnight.
Add the above three together (which is exactly what your home battery can do) and you’re reducing your monthly bill while at the same time making the most of the solar energy you generate yourself.
No – but with a smart meter you can charge up your battery overnight with cheaper off-peak energy to then use during the day with an Economy 7 tariff or similar. However, your benefits will be considerably higher if you have solar panels and are able to store any excess electricity you generate too.
Tonik Energy Limited is an appointed representative of HomeServe Membership Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA) for general insurance activity under firm reference number 312518.
Solar, Battery, and EV Charging can individually make significant savings to your energy bills – and even more so if you have all three working together. Based on an average UK home, Tonik Solar can save up to 50% on your electricity bill and by adding Tonik Battery savings can increase to 70%. And that’s just in the first year – with savings set to increase as grid energy prices continue to trend upwards year-on-year.
Also, while transport isn’t traditionally part of a home’s utility bill, charging up an electric vehicle at home is enormously cheaper than at a petrol / diesel pump. By charging your EV at home, you can run your car at less than 2p per mile – which is less than a fifth the price of petrol or diesel and significantly cheaper than expensive highway-side EV charging points.
Solar panels on your roof generate 100% renewable energy to use in your home. A home battery can help ensure that the solar you generate is stored for later use (when the sun goes down) and charge up at lower demand times (overnight when prices are cheaper). This avoids the need for quick and dirty methods (like diesel generators) that help balance our country’s energy needs when our national grid is under strain. And finally, an EV charger allows you to charge your car conveniently at home with either energy you’ve generated yourself or with renewable energy from the grid off-peak times.
Installing any of the above technologies (or even all three!) can have a huge impact on the environmental credentials of your home.
No. We want to ensure that anyone can access Tonik Solar or our EV charge points. Just give one of our experts a call to find out how you can get these technologies in your home. We are committed to increasing the uptake of renewable energy in the UK, so we're building a community of like-minded people; welcome to the clean energy revolution.
In general, most homes are suitable for our technologies with only a few exceptions. If you have any doubts as to whether your home will be suitable:
We’ll ask you some quick questions about your home when we call you back after you've enquired online
If you’d like to proceed after the call, we’ll ask for a few photos of your home so we’ll be able to give you peace of mind that you’re not buying anything from us which won’t be 100% suitable for your home.
Additionally, if you’d like further information on the eligibility criteria of each specific product, this can be found on each of the Tonik Solar, Battery, and EV Charging sections of the FAQs.
Tonik has partnered with The Phoenix Works – a renewable technologies installer with a sterling record of empowering UK homes to change the way they use energy. To find out more, check out our blog here.
We've prepared an overview of how we work with The Phoenix Works ('Our Installation Approach') to make it clear to our members exactly where responsibilities sit – you can read it here.
Tonik “Thank you credit” is a reward we are offering some of our members when they sign up to particular selected tariffs. This may include existing members renewing. Tonik reserve the right to choose which tariffs the “Thank you credit” on account apply to, when and for how long.
Your Tonik “Thank you credit” payments will begin on the start date of your new tariff or supply start date and will appear as a credit on your energy account. The “Thank you credit” will be applied to your Tonik account balance in equal amounts each month across the specified term of your tariff. For example, a £60 “Thank you credit” for a 12-month tariff will be applied at a rate of £5 per month for 12 months.
The Tonik “Thank you credit” may only be used to offset the equivalent value of gas and/or electricity supplied to you by Tonik. There is no cash equivalent. If your account shows a credit balance, then you are only entitled to a maximum credit refund equal to the value of the total number of payments made by you on the account.
No. The Tonik “Thank you credit” will be available on specific tariffs only, at a particular time and for a certain duration, at Tonik’s discretion. This information will be clear when choosing your tariff.
Your “Thank you credit” will be applied on a monthly basis, and you’ll be able to view this on the first page of your statement. This will appear on your bill as ‘Thank you credit’ of X amount each month.
Your “Thank you credit” payments will stop being applied to your account on either your supply end date, tariff end date or account end date. If you change tariff, supplier or move home and do not take Tonik with you, then you will only receive the relevant qualifying payments.
Not found the answer you were looking for?
Our Member Services Team would be happy to help. They are available Monday to Fridays, 8:00am to 5:00pm. If you need any help outside of these hours please contact us by email.