Help and Advice

Please find below a selection of questions that we're frequently asked by our Members, covering a range of topics from switching to our fuel mix. And if you can't find the answer you're looking for you can always contact us.

Switching to Tonik Energy

Bills and payments


Paying your bill by cash

Smart prepayment meters

Meter Readings

Moving Home

Refer-a-friend scheme

Green Gas and Carbon Offset

How do I get in touch?

Smart Meters

EV Tariff

EV Charging

Solar FAQs


Home Assistance Cover

Products Overview

Thank you credit

Applying for FiT

FiT Payments

FiT Reads

Not found the answer you were looking for?

Our Member Services Team would be happy to help. They are available Monday to Fridays, 8:00am to 5:00pm. If you need any help outside of these hours please contact us by email.