Privacy And Cookies Policy

Your privacy dashboard

Hello, we are Tonik Energy Ltd (known by the name of “Tonik Energy” or just “Tonik”). Here is a short summary of how we process and protect your data and respect your privacy. For further information please see our full privacy policy or click on the dynamic links below.

Types of data we collect

  • Contact details
  • Account information
  • Financial information
  • Data about your energy usage
  • Data that identifies you & other people
  • Data on how you use Tonik Energy

Tell me why

How we use your data

  • To provide you with services to keep the lights on & keep you warm!
  • To keep Tonik Energy running
  • To help us improve Tonik Energy
  • To give personalised member support and information
  • To send you marketing messages (but only if you tell us to)

How exactly?

Third Parties who process your data

The following are some of the services that help us keep Tonik Energy running by storing or processing your data:-

  • Energy services: National Grid, ECOES
  • Infrastructure: Microsoft
  • Communications: Foehn, Mailchimp
  • Payments: GoCardless, PayPoint
  • Analytics: Google Analytics
  • Integrations: (by your request) Facebook

What do they do?

Know your rights

Your rights include:-

  • Access information we hold on you
  • Have your data corrected
  • Opt-out of marketing comms
  • Port your data to another service
  • Be forgotten by Tonik
  • Complain about us

What can I do?

When and how we collect data

We collect data from people browsing our website, people chatting to us online, social media or on the phone, members of Tonik Energy and people who use our services such as refer a friend.

Sometimes you provide us with data, sometimes data about you is collected automatically or provided to us by the energy industry. Here is a visual representation that explains when and how we do this.

How we collect data diagram

Is my data included?

We use cookies

  • Why? We use necessary cookies to run and improve the service to you
  • Our third-party service providers use cookies too, which they control
  • You can turn off cookies but this will mean for example that we can’t recognise you online or we can’t resolve issues so efficiently

How can I manage cookies?

For more detailed information on any of the above sections please view / download our full Privacy policy here.