Domestic Terms and Conditions Version 1.9 – 28 September 2018
Changes to the Contract – If We need to make any changes to the Contract between You and Us that could be to Your disadvantage, We will tell You about these changes at least 30 calendar days before they come into effect. We will also give You the option of switching to another Tonik Energy Tariff or to another supplier without having these changes applied to You if You wish.
Changing Supplier – If We Supply You with Energy under a Variable Tariff or a Deemed Tariff, You can switch to another supplier at any time with no penalty. If We Supply You with Energy under a Fixed Term Tariff there may be an Exit Fee payable if You switch to another supplier in the period before We send You Your Statement of Renewal Terms.
Charges – Our Charges to Supply You with Energy are detailed in the Welcome Pack sent to You which forms part of the Contract between You and Us. The Charges are made up of a Unit Rate and a Standing Charge. The Unit Rate is the Charge for each kilowatt hour (kWh) of electricity or gas that You use. If We Supply You with Energy under a Time of Use Tariff, then the Unit Rate may be different at different times of day. The Standing Charge is a fixed amount per day for Us to deliver Energy to Your Property and is payable whether or not You use any electricity or gas.
Flexible Direct Debit Tariff – This means monthly payment by Direct Debit or by Continuous Payment Authority where We tell You Your Advised Direct Debit Amount for Your Flexible Direct Debit Tariff. You may then set Your monthly Direct Debit payment or Continuous Payment Authority payment for Your Flexible Direct Debit Tariff to between 90% and 150% of the Advised Direct Debit Amount as long as Your account remains in credit.
Moving Home – If You move into a Property that is supplied with Energy by Tonik Energy, please contact Our customer care team to provide Us with Your details along with a Meter reading. If You move out of a Property supplied by Tonik Energy, please contact Our customer care team at least 2 Working Days before the day You move out to give Us a final Meter reading. If You do this Your Contract with Us will end on the date that You move out and We will use the final Meter reading that You gave Us to produce Your final bill. If You do not let Us know that You are moving out of your Property You will continue to be liable for any Energy used at your Property until We become aware or are informed that someone else has moved in or taken over responsibility for this. You can also move Your Tonik Energy Tariff to the new Property if You wish to continue to be supplied by Us.
Prepayment Meters – We may install a Prepayment Meter at Your Property if You ask Us to do so or if We have reached an agreement with You for You to repay an outstanding debt to Us by means of a Prepayment Meter. We may also install a Prepayment Meter at your Property as an alternative to disconnecting Your Energy Supply should this be required.
Price Changes – If We do not Supply You with Energy under a Fixed Term Tariff and we need to increase Our Charges for the Supply of Energy to Your Property, We will tell You about this price increase at least 30 calendar days before it comes into effect. We will also give You the option of switching to another Tonik Energy Tariff or to another supplier without having this price increase if You want to. If You don’t have a Fixed Term Tariff with us and we decrease Our Charges for the Supply of Energy this will take effect when We tell You.
Right to Cancel – If You agree to be supplied by Tonik Energy, You have 14 calendar days from the date on which the Contract was agreed when You can contact Us to tell Us that You want to cancel the Contract and remain with Your current supplier.
Security Deposit – We may, at Our discretion, ask You for a Security Deposit. If We do, You must pay the Security Deposit to Us by the date we ask You to. We will give you a reasonable period of time to pay Us. The Security Deposit will be returned to You at the end of 6 months as long as You do not miss any payments when they are due. We will not pay any interest on any amount that We hold as a Security Deposit. If You miss any payments while We hold the Security Deposit, We may, at Our discretion, use this to cover any debt that You owe us and ask You for a further Security Deposit.
Standard Direct Debit Tariff - This means monthly payment by Direct Debit or by Continuous Payment Authority where We tell You Your monthly payment amount for Your Standard Direct Debit Tariff. The amount will be determined by Us with reference to Your tariff and Your historic or estimated Energy use. You agree that We may increase the monthly Direct Debit or Continuous Payment Authority payment amount for Your Standard Direct Debit Tariff by up to 25% to cover additional usage in the winter months (October to March inclusive) to make sure that Your account remains in credit.